Quality Supervisor

About Us

Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments.

Through the Odeko web portal and mobile app, customers can purchase supplies from hundreds of national and local brands, track ordering trends, finance equipment, and access insurance. Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save significantly on their cost of goods and time spent on vendor management.

Odeko is on a mission to continuously develop technology to champion your neighborhood cafes, coffee shops, and other independent F&B establishments.

Local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day-to-day tasks with a platform so intuitive, it’s kinda like magic.

The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.

As a Quality Supervisor
, you will ensure the accuracy, efficiency, and optimization of inventory management and warehouse operations within our EWR1 facility. You will oversee inventory control processes, lead replenishment activities, manage bin zones, and ensure compliance with quality standards. This role requires a detail-oriented individual with strong analytical skills, a passion for process improvement, and the ability to lead a team toward operational excellence.

• Oversee inventory replenishment to pickable zones (PICK-A, PICK-B) to ensure sufficient stock levels for daily outbound demand.
• Configure and maintain bin zones (PICK-A, PICK-B, REPLENS, NON-PK, CHILLED, BULK) to optimize warehouse operations and ensure efficient picking processes.
• Define and update building zones to align with warehouse layout and operational needs.
• Ensure fast-moving items are stored in PICK-A zones and slow-moving items in PICK-B zones.
• Monitor and maintain REPLENS (soft non-pickable) and NON-PK (hard non-pickable) zones to ensure proper inventory flow and storage.

• Utilize the Replenishment Dashboard to direct and monitor replenishment activities.
• Replenish inventory based on demand forecasts and replenishment quantities, ensuring sufficient stock levels in pickable zones.
• Conduct replenishment activities pre- or post-picking hours to avoid disruptions in warehouse operations.
• Use Bin Putaway functionality to transact inventory movements accurately.
• Escalate discrepancies or issues in replenishment requests to the appropriate quality resource for resolution.

• Update bin records in Net Suite to ensure accurate zone assignments and inventory tracking.
• Perform mass updates of bin configurations as needed, coordinating with the Operations Excellence (OE) team for CSV uploads.
• Address inventory discrepancies through normal inventory adjustment operations.
• Escalate issues related to order lines and demand forecasting to the appropriate stakeholders for further review.

• Lead and oversee daily stock counts to ensure inventory accuracy and compliance with monthly wall-to-wall count goals.
• Ensure stock counts are conducted during designated time windows with no bin activity to maintain count accuracy.
• Approve stock counts promptly to prevent discrepancies caused by bin activity.
• Investigate and resolve variances greater than 5 units through physical recounts and root cause analysis.
• Train and certify counters to ensure accurate and reliable stock counts.

• Continuously evaluate and improve replenishment and stock count processes to enhance efficiency and accuracy.
• Train and mentor team members on replenishment operations, bin zone management, and stock count procedures.
• Ensure adherence to standard operating procedures (SOPs) and best practices for inventory management.

• Generate and analyze reports on replenishment…