Outreach Assistant

Position: Outreach Assistant -Full Time
OUTREACH ASSISTANT
-FULL TIME 40 HOURS

Job Summary: The Outreach Assistant serves as a primary point of contact for Licking County Aging Partners and plays a vital role in connecting older adults and community members with programs, services, and resources. This position is responsible for front desk operations, client assistance, outreach support, donor tracking activities, event assistance, and administrative functions that support the Community Engagement Department.

This position creates a welcoming environment for visitors, assists clients in accessing services and programs, supports community outreach initiatives, and contributes to the successful execution of events, fundraising efforts, and community engagement activities.

Personal & Professional Attributes: Demonstrate sensitivity, empathy, and understanding of the needs of older, impoverished, and developmentally disabled individuals; display common sense and good judgment and actively promote LCAP to the public. Uphold the highest level of confidentiality, honesty, and integrity, and always represent the organization positively and professionally.

Core Technology Competencies: Demonstrated working knowledge of computer operations and standard office equipment (copiers, faxes, etc.) and must be able to utilize all Microsoft Office services.

General Requirements: Commitment and desire to provide excellent service to all clients and aging community members. Maintain predictable and regular attendance, work stated hours, communicate, comprehend, and follow policies and procedures, and develop and maintain positive working relationships with all staff. Must be able to perform all job responsibilities satisfactorily and meet the same job title's physical requirements. All employees must possess and maintain a Valid Ohio Driver's License and the minimum auto insurance coverage for Ohio (must be able to provide proof upon request).

Essential Duties:

• Support Community Engagement programs including but not limited to Fan Program, Pet Food Pantry, Commodity Box distribution, and Smile Maker (telephone reassurance) calls.
• Provide monthly reporting of funds and other inter-departmental spreadsheets.
• Assist with event coordination including registrations, ticket sales, setup, and cleanup
• Maintain and organize program materials (e.g., Veterans Wall)
• Ability to work collaboratively with and provide highly professional, positive customer service to all constituents
• Represent LCAP in a professional and welcoming manner during programs and activities
• Assist in gift processing and documentation in a timely manner
• Support donor stewardship projects including acknowledgement letters, assisting in the creation of new templates and ensuring accuracy of information

Reception and Front Desk Coverage

• Effectively answer and route calls on a multi-line phone system with confidence while multi-tasking in an organized fashion
• Greet visitors and provide directions or assistance
• Assist participants with daily check-in
• Track daily donations and program income
• Maintain and update mailing lists
• Provide general administrative support as needed
• Perform other related duties as needed or as assigned.

Pay Range: $16.00-$23.73 (pay based on previous relevant experience)

Benefits Offered:
Medical, Dental, Vision, Company paid Life & Long Term Disability insurance, 403B Retirement plan (with 6% Agency contribution after 1 year of service and still employed), 12 paid Holidays, Generous Paid Time Off accrual, and more.

Requirements

Minimum Education Requirements:

• High school diploma or equivalent preferred
• Strong interpersonal skills with the ability to engage and build rapport with older adults
• Excellent written and verbal communication skills
• Customer service experience required
• Dependable, organized, and strong judgment and discretion
• Ability to manage multiple tasks and priorities
• Development or fundraising experience, and/or experience with a CRM preferred.

Physical Demands and Work Environment:?

The physical demands described below represent those that an employee must meet to perform the essential functions of this job successfully.?

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Work is performed primarily in an office environment with controlled climate and noise.?
  
  No known hazards exist.?
• The physical demands of this position include frequent sitting, standing, walking, lifting and/or carrying, talking, hearing, visual ability, and mental and emotional demands.
• This position is subject to pre-employment background and substance abuse testing.? ?