Front Desk Associate

Job Title: Guest Service Agent

Reports To: Front Office Associate

FLSA Status: Non-Exempt

Location: Courtyard by Marriott - 84 Rooms - Minutes from the new Intel Site, Amazon, Facebook, and Google.

Are you a people person with a passion for providing outstanding service? We're looking for a friendly, detail-oriented Guest Service Agent to be the face of our hotel! If you love interacting with guests, solving problems on the spot, and ensuring everyone has a fantastic stay, then this is the perfect role for you!

• Warm Welcomes: Greet guests with a smile, assist with check-in/check-out, and provide the information they need to enjoy their stay.
• Problem Solver: Handle guest requests and resolve issues efficiently, keeping guests happy and comfortable.
• Reservation Rockstar: Manage bookings, cancellations, and changes with ease while maximizing room occupancy.
• Local Expert: Share your knowledge of local attractions, dining options, and special events, helping guests make the most of their stay.
• Safety & Security: Ensure guest safety by following all hotel protocols, including maintaining confidentiality of personal information.
• Behind the Scenes: Assist with daily reports, manage inventory, and keep common areas clean and welcoming.

• A genuine passion for hospitality and guest satisfaction.
• Great communication skills for interacting with guests and team members alike.
• Basic math and computer skills to manage reservations and process payments.
• Ability to stay calm and positive under pressure.
• A helpful, can‑do attitude with a willingness to jump in wherever needed.

• Competitive Hourly Wage: because your hard work deserves it!
• Comprehensive Health Insurance: we’ve got you covered with medical, dental, and vision options.
• Employee Assistance Program (EAP): confidential referral services when you need support.
• PTO That Starts from Day One: no need to wait a whole year to take a well-deserved break!
• Six Paid Holidays: because relaxation is essential.
• Hotel Discounts: enjoy perks at Marriott hotels and other partner brands.
• Recognition & Rewards: including performance awards and nominations for industry accolades.

• Education and/or
  
  Experience:
  
  High School Diploma (or GED or High School Equivalence Certificate). Previous hospitality or customer service experience is a plus but not required—we’re happy to train the right person!
• Language
  
  Skills:
  
  Ability to communicate effectively with guests, team members, and supervisors. Must be able to clearly and courteously handle guest inquiries and requests.
• Computer
  
  Skills:
  
  Familiarity with basic office software (e.g., Word, Excel) and hotel reservation systems is a plus but not required.
• Physical Demands:
  This job requires frequent standing, walking, and sitting. Must be able to lift or move up to 25 pounds.

At SJB Hotels, we believe in being more than just a great place to stay—we want to be the heartbeat of the community. As our Guest Service Agent, you'll play a vital role in creating lasting memories for our guests and ensuring our hotel is a place they’ll want to return to time and time again.

If you’re ready to bring your hospitality skills to life, we want to hear from you!