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IT Helpdesk Supervisor: Lead, Support & Escalations
Job in
Newark, Licking County, Ohio, 43057, USA
Listed on 2026-07-18
Listing for:
County of Licking
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
The County of Licking seeks a Helpdesk Supervisor to oversee daily IT Helpdesk operations in Newark, Ohio. You will supervise staff, monitor ticket resolution, and serve as the escalation point for complex issues, ensuring responsiveness and high service quality.
You will enforce IT policies, coordinate with IT security and compliance standards, and drive customer service excellence through metrics, reporting, and continuous improvement.
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