Technology Trainer

Technology Trainer

The Technology Trainer assists system-wide customers in basic computer skills, including PC Basics, the Internet, applications such as Google and social media, e-readers, tablets and other emerging technologies. The Technology Trainer schedules and promotes computer classes through various media outlets and teaches at all locations of Licking County Library and within the community.

The Technology Trainer supports the mission of serving our community of lifelong learners by identifying and providing basic information and research help for computer users, emerging technologies, and media support to internal and external customers system-wide. This person ensures that the programs, services and resources available through technology are improving access to information and meeting the needs of the community.

Provides exemplary customer service to customers by providing current technology tools, teaching, and demonstrating their use at all LCL locations or other offsite locations within Licking County. Plans and implements computer- and technology-related classes for the public and staff. Coordinates, educates, and conducts classes and presentations for customers and staff on and off-site on library services and resources (i.e. speaker's bureau, community groups, internal staff training, etc).

Maintains an awareness of developments in the field of public library service. Assists customers with basic computer-related requests including setting up email accounts, resume writing, Internet searching, and basic software applications such as Microsoft Word and Excel. Investigates, troubleshoots, and resolves basic computer hardware and software problems. Assists with system-wide equipment, digital content, services, programs, procedures, and recommends purchases and changes to immediate supervisor.

Complies information and statistics as requested by immediate supervisor. Submits invoicing information to the Library Business Office as requested and required for the program. Maintains class sign-up sheets and perform follow-up phone calls to class registrants. Creates and edits Microsoft Power Point slides for class presentations. Creates, reproduces, and distributes class handouts utilizing library office equipment. Instructs Library customers in the use of Library equipment.

Updates and assists in development of website, Facebook, and other online marketing/network tools as requested. Develops and conducts internal and external communications with tact, finesse, and confidentiality according to Library policies and procedures. Fosters positive working relationships across Library departments and branches. Monitors the behavior of Library users. All other duties as needed or assigned.

Along with the commitment and desire to provide excellent service to library customers, all Licking County Library employees must have the ability to maintain predictable and regular attendance, work a flexible schedule including daytime, evening and weekend hours, communicate, comprehend and follow Library policy and procedure and develop and maintain positive working relationships with all internal and external stakeholders. All employees must be able to understand library wide operations, satisfactorily perform all of the responsibilities associated with a specific job title and meet the physical requirements of that same job title.

All employees must have the ability to alphabetize and perform basic math operations. In addition, all employees must have the ability to work according to the priorities as established by Library Administration and/or the Library Board of Trustees and to adapt to change as necessary.

High School diploma or equivalent required. Two years of related experience or an equivalent combination of education, experience and training. Experience in teaching and/or public speaking. Valid driver's license and access to a vehicle to provide own transportation when participating in off-site library business. Must be insurable by the Library's auto insurance carrier. Must successfully pass a background check and pre-employment drug screening.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.