ServiceNow Developer

Job Responsibilities

• Design, develop, and deploy scalable Service Now applications, workflows, and integrations across modules such as ITSM, CSM, ITOM, SPM, and FSO, following platform best practices and governance standards.
• Collaborate with architects, product owners, and cross-functional teams in an Agile environment to refine requirements and deliver high-quality, business-aligned solutions.
• Develop and maintain integrations using REST/SOAP APIs, Integration Hub, and MID Server, ensuring secure, reliable, and performant data exchange.
• Create and maintain technical documentation, including solution designs, data mappings, and user guidance to support scalability and knowledge sharing.
• Perform code reviews, participate in testing (including ATF), and support CI/CD processes to ensure solution quality and maintainability.
• Troubleshoot production issues, conduct root cause analysis, and implement enhancements to improve platform performance, stability, and user experience.
• Adhere to organizational security, compliance, and Service Now development standards, contributing to continuous improvement of platform governance and best practices.
• Support and guide junior developers through knowledge sharing and code review participation.
• Monitor and support the Service Now platform to ensure high availability, uptime, and performance, proactively identifying and resolving issues.
• Perform activities in support of periodic platform upgrades.
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.
• Deliver a consistent, high level of service within our Serving More standards.
• Other duties as assigned.

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Ability to influence others
  
  Ability to build collaborative relationships
• Ability to develop or mentor others
• Ability to work as part of a team
• Organizational Skills/Detail Oriented
• Analytical Thinking
• Able to Multi-Task or Juggle Priorities
• Problem/Situation Analysis
• Technical Expertise

• High School diploma or equivalent required.
• Bachelor's degree in computer science, information systems, or related or equivalent relevant work experience.
• 3+ years development experience with Service Now.
• 3+ years experience with Service Now modules such as ITSM, FSO, Flow Designer, ITOM, or CSM.
• Familiarity with JavaScript, HTML, CSS, REST APIs, JSON, and other relevant technologies.
• Service Now Certified Application Developer (CAD) and/or Service Now Certified System Administrator (CSA).

Typical office hours are M-F 8a-5p and this role is a full-time, permanent role. Hybrid workplace schedule expected with on-site days (M, T, W) in office location in Newark, OH. A minimum 40 hours is required per week.

Equal Opportunity Employer

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