Client Services Representative

Do you enjoy helping people and making a positive impact in someone's day?

At Hopp Insurance, we believe we're in the people business first and the insurance business second. For more than 60 years, we've been helping individuals, families, and businesses protect what matters most.

We're looking for a friendly, organized, and dependable Client Services Representative who enjoys building relationships, solving problems, and providing exceptional service. If you're someone who loves learning, thrives in a team environment, and wants more than just a job, we'd love to meet you.

We are in the people business first, the insurance business second.

Our mission is to serve every client with care, integrity, and excellence while educating them to make confident, informed insurance decisions.

As a Client Services Representative, you'll often be the first person our clients interact with. Your role is essential in creating a welcoming experience while supporting our licensed insurance agents and helping our office operate efficiently.

• Welcome clients by phone, email, and in person with warmth and professionalism.
• Build positive relationships through outstanding customer service.
• Assist insurance advisors with client communication and follow‑up.
• Prepare applications, forms, and documentation for insurance carriers.
• Schedule appointments and help coordinate producers' calendars.
• Maintain accurate client records and documentation.
• Answer incoming phone calls and direct clients appropriately.
• Assist with administrative projects and office operations.
• Look for opportunities to improve office processes and efficiency.
• Work collaboratively with your teammates to ensure every client receives exceptional service.

The ideal candidate is someone who:

• Enjoys helping people and making others feel welcome.
• Has exceptional customer service and communication skills.
• Is organized and able to manage multiple priorities.
• Takes ownership of their work and follows through.
• Enjoys learning new skills and technology.
• Works well independently and as part of a team.
• Is dependable, positive, and eager to grow.
• Has strong computer skills, including Microsoft Word, Excel, and Outlook.

Previous office or customer service experience is preferred but not required. We are happy to train the right person with the right attitude.

Kindness – Is the Heart of who we are.

Accountability – Means owning our actions and outcomes.

Education – We believe Education is Empowerment.

Teamwork & Collaboration – We succeed together.

Reliability & Dependability – Means keeping our promises, communicating clearly, and being consistent – no matter what.

Integrity – Is doing the right thing, even when no one is watching.

If these values describe who you are, you'll fit right in.

We believe skills can be taught—but attitude, character, and a commitment to our culture are what make someone truly successful here.

Enjoy helping people and making someone's day a little better.

Believe kindness, respect, and professionalism should guide every interaction.

Bring a positive, solution‑focused attitude to work each day.

Take ownership of your work and follow through on your commitments.

Enjoy learning, growing, and embracing new challenges.

Value teamwork and believe the best results come from working together.

Celebrate the success of others and willingly lend a helping hand.

Prefer gossip, office drama, or negativity over honest, respectful communication.

Believe "that's not my job" instead of stepping in to help the team.

Resist change or aren't interested in learning and growing.

Prefer working alone rather than collaborating with others.

Aren't committed to providing exceptional service to both clients and teammates.

We're not looking for perfection. We're looking for people who share our values, care deeply about others, and want to contribute to a workplace where teammates enjoy coming to work every day.

We believe taking care of our employees allows them to better care for our clients.

• Competit…