Account Coordinator - Schools & Gov't

At A-dec, we do more than create the highest quality products and services for the dental industry; we strive to deliver a superior employment experience for each of our team members. With an environment that encourages and assists each person in developing to their highest potential, a career at A-dec is incredibly rewarding.

The Account Coordinator I – Schools & Government serves as the primary point of contact for school and government (S&G) institutions, dealer network and S&G sales force inquiries related to order processing, product configuration, warranty, and logistics. Provide quoting, contract, bid and order administration, project management and coordination of large and/or special project orders. Incumbents work in tandem with sales to build and maintain strong relationships and are skilled at understanding, anticipating, and responding to the evolving business needs across these markets.

• Coordinate multiple project activities including quotes, research, floor plans, evaluations, shipments, installations, communications, and other project activities.
• Process sales orders, prepare price quotations, clarify product or project requirements, and offer recommendations on appropriate equipment configurations based on needs.
• Assist with preparation of tender documents for direct sales.
• Troubleshoot, analyze, and remedy customer inquiries in an accurate and timely manner, routinely following up with customers as necessary to resolve issues and generate a positive customer experience.
• Act as a liaison between customers and various company departments, escalates critical technical issues to engineering, manufacturing, and/or management when necessary, and improves customer satisfaction through service provided.
• Log/track all service or product-related defects reported in the field, collect all applicable information, and effectively communicate with necessary departments and/or individuals within the company to determine root causes and eliminate future defects.
• Assist with customer visits and may conduct factory tours for guests including dentists, dental faculty, and administrators.
• May provide customer service support at dental exhibitions, which would require limited travel.

• 1-3 years of experience in a product, customer support or account management role.
• Ability to communicate effectively, verbally and in writing, with the ability to understand and successfully convey technical information.
• Intermediate analytical, technical, and problem‑solving skills to troubleshoot complex issues, and ability to take independent initiative to improve knowledge and skills.
• Strong interpersonal skills, with the ability to build strong relationships, with both customers and teammates.
• Intermediate organizational skills with the ability to appropriately prioritize work and effectively use systems to capture and retrieve information.
• Ability to work independently, as well as in a team environment, using all available resources to accomplish work and benefit the customer.
• Strong PC knowledge and skills.

• Government procurement and/or public tendering experience.
• Project and/or key account customer service.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not to be construed as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. A-dec reserves the right to assign job duties and days and hours of work based on factors such as workload requirements, staffing levels, and customer demands.

A-dec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In addition, A-dec will not discriminate against applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another.
* VEVRAA Federal Contractor” A-dec is interested in qualified candidates authorized to work in the United States for US-based positions. We are unable to sponsor or take over sponsorship of employment visas. A background check and screen for the illegal use of drugs is required.