Account Coordinator - Dental Service Organization

Overview

At A-dec, we do more than create the highest quality products and services for the dental industry; we strive to deliver a superior employment experience for each of our team members. With an environment that encourages and assists each person in developing to their highest potential, a career at A-dec is incredibly rewarding.

This position serves as the primary point of contact for Domestic Dental Service Organization market (DSO) and Domestic salesforce inquiries related to order processing, product configuration, warranty, and logistics. Incumbent works in tandem with sales to build and maintain strong relationships with dealers and is skilled at understanding, anticipating, and responding to distributors’ evolving business needs across the DSO market. Provide quoting and order administration, along with technical support and project coordination of large and/or special product orders.

• Coordinate various DSO project activities and communications across departments; research, quotes, shipments, and installations.
• Work cross‑functionally with engineering, manufacturing, sales management, territory managers, and the customer to establish realistic schedules and ensure development of current and future project plans.
• Accountable for the order cycle; create, document, and communicate the fulfillment process to ensure world‑class delivery experience for customers.
• Ensure open orders are accurate and aligned with departmental standards and timelines.
• Resolve logistical challenges to ensure timely and accurate fulfillment of shipments.
• Troubleshoot and resolve customer issues and administrative errors in a timely manner.
• Work within established pricing guidelines, policies, and processes to provide custom product pricing.
• Evaluate and recommend alternative solutions as appropriate.
• Document findings from risk analysis evaluations pertaining to specific projects and present to A-dec leadership.
• Track and log all service and/or product‑related defects reported in the field, collect all applicable information, and effectively communicate with necessary stakeholders to determine root causes and eliminate future defects.
• Provide excellent customer service, build relationships, and generate a positive customer/dealer experience by providing timely and consistent responses to internal and external inquiries.
• Collaborate with and support team members and participate in group problem solving.
• Other duties as assigned.

• Approximately 2-3 years of experience in a product or customer support role.
• Two years of experience in A-dec Customer Service preferred.
• Excellent interpersonal skills with the ability to build strong relationships with both customers and teammates.
• Excellent communication with internal teams, service providers, and customers.
• Ability to communicate effectively, both verbally and in writing, and solve problems independently.
• Strong attention to detail, organizational skills, and proven ability to prioritize and lead projects that meet requirements.
• Ability to work independently as well as in a team environment, using all available resources to accomplish work and benefit the customer.
• Strong computer skills, including Microsoft products; basic Excel formulas, Outlook, Word, etc., and the ability to perform basic math calculations.

• Experience working with ERP systems.
• A-dec product knowledge a plus.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not to be construed as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. A-dec reserves the right to assign job duties and days and hours of work based on factors such as workload requirements, staffing levels, and customer demands.

A background check and screen for the illegal use of drugs is required.

A-dec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In addition, A-dec will not discriminate against applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another.

* VEVRAA Federal Contractor. A-dec is interested in qualified candidates authorized to work in the United States for US‑based positions. We are unable to sponsor or take over sponsorship of employment visas.