Oregon DPSST Certified Communications Officer

The Newberg-Dundee Police Department seeks a Communications Officer (Telecommunicator) who holds a current Oregon DPSST Basic Telecommunicator Certification. Successful applicants will receive a taxable hiring bonus of $2,500 in the first payroll period, and a second $2,500 bonus upon completion of the 18-month probationary period.

• Operate communication equipment to receive and process 9-1-1 and non-emergency calls.
• Perform dispatch duties and maintain accurate records for police, fire, and emergency medical response as well as other agencies.
• Route calls to the appropriate agencies and provide pre-arrival instructions for medical calls in accordance with APCO procedures.
• Ask professional questions, gather required information, and enter data into computer terminals.
• Use CAD, radio, telephone, mobile dispatch terminals and other tools to maintain contact with units.
• Monitor cameras in holding cells, alert on-duty officers of concerns, and perform other duties as assigned by supervisors.

• High-school graduate or equivalent.
• Valid Oregon DPSST Basic Telecommunicator Certification.
• Bi-lingual ability in English and Spanish preferred.
• Experience in a multi-task, public service or customer service environment.
• DPSST Telecommunications Intermediate Certification (preferred).
• Ability to pass a pre-employment drug screen, background check, obtain CJIS clearance, and maintain LEDS, APCO and DPSST certifications.
• Ability to work rotating shifts, weekends, holidays, overtime and maintain predictable employment.
• Strong listening, communication, judgment and decision-making skills, and ability to remain calm in stressful situations.
• Typing speed of at least 45 words per minute.

• Sit at a desk for extended periods; occasional walking, standing, stooping, lifting up to 25 lbs.
• Use tools or equipment requiring dexterity and sustain focused attention.
• Meet all physical standards set by the State of Oregon DPSST for visual, hearing, speaking, and stamina requirements.

• Stationary dispatch station with headsets, computer terminals, monitors, two-way radio, multi-line phone system, and CAD.
• Rotating shifts providing 24/7 coverage over weekends and holidays; overtime may exceed regular shift.
• Normal working conditions with varying noise and lighting levels; occasional travel for meetings and training.

• Benefits include the Northwest Firefighters Relief Association through a 90/10 employee–employer contribution, with the city also depositing an equivalent of 10% into a VEBA.