Concierge​/Receptionist

Join Human Good community as a Concierge/Receptionist supporting our senior living residents and guests. You will warmly greet and assist visitors, manage a busy front desk, answer and route calls, schedule appointments, and support resident requests with courtesy and professionalism. In this mission-driven role, you'll coordinate deliveries, maintain visitor logs, provide information about services and activities, and collaborate with care and hospitality teams to ensure a safe, welcoming environment that reflects our commitment to exceptional service for older adults.

Responsibilities

• Warmly greet and assist residents, families, and visitors
• Answer, screen, and route incoming phone calls
• Manage front desk operations and visitor sign-in procedures
• Schedule appointments and coordinate resident services
• Maintain accurate logs, records, and basic data entry
• Provide information about community services, events, and amenities
• Coordinate mail, packages, and deliveries
• Partner with care and hospitality teams to support resident needs
• Monitor lobby for safety, cleanliness, and a welcoming atmosphere
• Follow community policies, privacy standards, and emergency procedures

Required Skills

• Customer service
• Telephone systems
• Scheduling
• Data entry
• Electronic records management
• Front desk operations
• Conflict de-escalation
• Basic computer skills
• Multi-line phone handling
• Resident/visitor access control