Oregon DPSST Certified Communications Officer

To apply for this posting an applicant must hold an Oregon DPSST Basic Telecommunicator Certification. This posting is open until filled.

Hiring Bonus:
If the successful applicant holds a current, valid Oregon DPSST Basic Telecommunicator Certification when hired, they will be paid a taxable bonus of $2500 in the first payroll period after hire. A second taxable bonus of $2500 will be paid upon successful completion of the 18‑month probationary period.

Operates communications equipment to receive and process incoming emergency 9‑1‑1 and non‑emergency calls for assistance. Performs dispatch duties and keeps accurate records of communications received and transmitted for police, fire, and emergency medical response as well as other agencies. Often high‑intensity and fast‑moving work is involved.

Works under the close supervision of the Communications Supervisor.

Operates radio and multi‑line phone telephone control consoles receiving both emergency and non‑emergency calls for police, fire and medical emergency assistance and other public requests for help; effectively routes other calls for service to other appropriate agencies.

Dispatches medical calls in accordance with APCO procedures and gives pre‑arrival instructions to callers awaiting arrival of responding units.

Questions callers with professionalism and control to determine the nature of the problem being reported and gather required information. Accesses computer terminals to obtain, transmit and record information such as vehicle license numbers, driver’s information, warrants and stolen vehicles information; enters and records information via computer terminal; maintains status of equipment to maintain control and record the activity of dispatched units.

Dispatches calls to appropriate units or departments; maintains information on units’ activities. Maintains contact with emergency apparatus and personnel using two‑way radio, telephone, mobile dispatch terminals and computer‑aided dispatch system (CAD).

Uses cameras to monitor individuals in holding cells for proper conduct, safety, and medical or other needs; immediately alerts an on‑duty officer of any concerns.

Performs other duties as assigned by the Communications Supervisor, Police Support Services Manager, and Police Chief.

High school graduate or equivalent.

Bi‑lingual ability in English and Spanish preferred and is incentivized.

Experience in a multi‑task, public service, and/or customer service environment preferred.

• DPSST Telecommunications Intermediate Certification

• Ability to pass a pre‑employment drug screen, an extensive background check and to obtain Oregon State Police CJIS clearance.
• Ability to possess and maintain Law Enforcement Data System (LEDS) certification, APCO Emergency Medical Dispatch certification, and DPSST Telecommunications certification.
• Ability to work rotating shifts, and normal shifts that may be extended, work weekends, holidays, and work overtime as assigned; dependable and predictable employment is required.
• Possess a commitment to comply with confidentiality requirements and agency policies.

• Current knowledge of, or the ability to study and maintain familiarity with major roads, streets, industrial areas, public buildings and the general geographic locations and landmarks within jurisdictions of Dundee, Newberg, and the Ambulance Service District.
• Basic to intermediate level of computer knowledge and experience.
• High level skills in listening and communication; speaking clearly and distinctly in an appropriate tone of voice.
• Skill in the operation of the tools and equipment listed below.
• Documented ability of net typing speed of at least 45 words per minute.
• Ability to make independent decisions and exercise sound judgment consistent with appropriate policies, procedures, and techniques applicable to handling emergency situations.
• Ability to communicate effectively verbally with a diverse range of contacts.
• Ability to follow and give verbal and written instructions.
• Ability to remain alert throughout an…