Front Office Overnight Supervisor

Full Time Admin Support – Newberg, OR Responsibilities

• Provide supervision, support and training to Front Office staff for an 85-room luxury boutique hotel.
• When needed, perform the tasks of a Front Desk Associate, Bell/Valet, Concierge, Night Audit, Overnight Bell or other Rooms division tasks.
• Assist other departments with special projects as needed.
• Ensure hotel operations and standards are being properly maintained to provide total guest satisfaction.
• Reports guest / team member complaints immediately to the Front Office Manager and/or Rooms Operations Manager.
• Ensure that proper key and Cash Bank controls are in effect.
• Effectively communicate with all team members in a professional manner.
• Interact in a positive way with other departments to ensure a luxury guest experience.
• Must be a leader of The Allison standards, and a champion of grooming and appearance guidelines.

• Minimum of 2 years prior Front Desk experience, preferably in a luxury setting.
• Ability to work a flexible schedule to include weekends, early mornings, late evenings, overnights and holidays.
• An enthusiastic, positive demeanor and desire to provide exceptional guest service.
• Demonstrated ability to work well with people of varied backgrounds, roles, and personalities.
• Pass a pre-employment background investigation.
• Must possess a valid driver’s license, pass a motor vehicle records check, and be insurable on company insurance.
• Must have current Oregon Food Handler’s card, prior to first shift.
• Must have current OLCC permit, prior to first shift.

• Must be able to lift up to 30 pounds.
• Ability to stand for up to 8 hours per day.
• Ability to walk, climb, ascent, and descend stairs.
• Must frequently kneel, crawl and twist torso as needed to accomplish required tasks.
• Maintain a high standard of personal hygiene and appearance.