Computer Support Specialist

Overview

George Fox University IT department is seeking a skilled and motivated team player to fill the role of Computer Support Specialist.

The Computer Support Specialist will combine an eager desire to help people with strong technical aptitude to provide hands-on computer and technical support to employees across the university. They will work to ensure that employees are equipped with tools needed to do their work and help them make the most of those resources.

• Configuring, deploying, and tracking all Windows and macOS computers (40%).
• Diagnosing and repairing software/hardware related problems on Windows and macOS computers (25%).
• Managing and updating computer builds and images (10%).
• Installing software and hardware on faculty, staff, and lab computers (10%).
• Assisting customers with technology issues on the phone, at Service Desk, or at their work location (15%).
• Evaluating and troubleshooting issues related to AI-powered applications used by faculty and staff, such as productivity tools, research assistants, or learning platforms.
• Assisting with the deployment and configuration of AI-driven tools and services, ensuring compatibility with existing systems.
• Monitoring the performance of AI-integrated systems and reporting any anomalies or issues.
• Communicating effectively and courteously with others, including employees, students, and the public, in a spirit of teamwork, respect and customer service.
• By actions, words, and lifestyle, be a Christian role model to students, whether through casual contact or in a formal supervisory role.
• Demonstrated experience working cross culturally with respect, appreciation and humility.
• Other duties as assigned.

The Computer Support Specialist will often have a variety of planned and unplanned work throughout their day. Deployments are scheduled for new computers and within the same day users will request help with hardware or software problems.

• Demonstrated proficiency with Windows, macOS and iOS hardware, and software systems.
• The ability to extend strong customer service to a broad range of constituents.
• Demonstrated experience with modern deployment and configuration tools for doing large-scale machine deployments.
• A familiarity with application and desktop virtualization.
• Demonstrated experience working with and configuring networks, servers and printers.
• Manual dexterity needed to handle very small parts and tools.
• A strong attention to detail along with the ability to develop and adhere to standardized processes.
• The ability to communicate effectively in English, both orally and in writing.
• Legal authorization to work in the United States. This position does not offer visa sponsorship; therefore, only applicants who do not require sponsorship for employment visas, now or at any point in the future, should apply.
• A commitment to the University's Theology of Racial and Ethnic Diversity.
• A desire to work with a diverse community of students and employees who represent various cultures, backgrounds, abilities, ethnicities, political views, and expressions of Christian faith.
• A personal commitment to Jesus Christ and express their Christian testimony in a church. In addition, employees agree to live in agreement with the Community Lifestyle Statement and affirm the theological commitments expressed in the Statement of Faith.

• Experience with AWS App Stream.

• Hours Per Week: 40 hours (1.0 FTE) - Monday through Friday
• Primary
  
  Work Location:
  
  Newberg Campus
• Working Conditions:
  
  Physical requirements are those of a normal office environment. Must have the ability to lift more than 25 pounds and perform activities such as balancing, bending/stooping, climbing stairs, crouching, etc.
• Supervisor:
  Director of Technology & Media Services

George Fox University has been transforming students' lives for over 125 years. We are a Christ-centered community that prepares students spiritually, academically, and professionally to think with clarity, act with integrity, and serve with passion. Our vision is to be the Christian university of choice known for empowering students to achieve exceptional life outcomes. We put students first, with Christ at the center of our work, embracing change in order to improve.

We are looking for enthusiastic candidates to join us in creating transformational experiences for our students.

Being a part of our community means a commitment to faith and to a lifestyle that is consistent with the university's mission as described in the Statement of Faith and Community Lifestyle Statement on our website. As a Christ-centered community, George Fox University values diversity as an essential dimension of God's design for human communities. We especially encourage applications from women and candidates from racial and ethnic backgrounds that are underrepresented in our community.

• Faith-friendly:
  Our culture is unique…