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IT Service Delivery Lead: Elevate Help Desk & Endpoints
Job in
Newberg, Yamhill County, Oregon, 97132, USA
Listed on 2026-08-22
Listing for:
A-dec, Inc. (USA)
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
IT Project Manager, HelpDesk/Support
Job Description & How to Apply Below
A-dec is seeking a Senior IT Service Delivery Lead in Newberg, OR to act as the technical expert on the IT Help Desk team. You will guide daily operations, incident response, and service improvements across endpoints, licensing, and SaaS vendor relations.
Ideal candidates have a BA/BS or equivalent experience with 5+ years in enterprise IT, and hands-on experience with ITSM platforms such as Service Now. This role emphasizes leadership, mentorship, and project coordination while ensuring go-live
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