Assistant General Manager

Assistant General Manager

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team, developing top‑sales specialists, driving sales targets and managing financials and merchandising to create an outstanding in‑store experience for customers across our retail locations.

In this role you will take care of guests, ensure coworkers have what they need, coach team members on the sales floor, and lead operations when the General Manager is away.

• Resolve customer issues and assist with customer transactions.
• Follow day‑to‑day operations as directed by the store leader.
• Set and share daily/weekly/monthly goals with sales teams.
• Provide training and mentoring to deliver outstanding customer service.
• Identify skill gaps, build and implement development plans to exceed sales metrics and quotas.
• Analyze staffing needs, report financial and sales data, handle cash, meet compliance, and open trouble tickets with Facilities/Network/IT as needed to ensure store uptime.
• Monitor inventory, restock shelves, maintain device security, and keep the store clean.
• Lead store merchandising and maintain planogram compliance per company expectations.
• Complete store opening and closing activities.
• Collaborate with the team to attain daily/weekly/monthly store targets.

Assistant General Managers earn a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $18.30 plus uncapped commission.

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401(k) Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities
• Comprehensive benefits are available; details may be reviewed in the benefits policy.

You thrive in a sales environment and enjoy energizing a team. You set high goals, motivate others to achieve them, and adapt to new ideas while relating to diverse people. You succeed when your team delivers measurable results.

• Background in customer service within retail, restaurant, or wireless industry preferred.
• 1‑2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions‑based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Experience balancing multiple priorities in a multifaceted environment.
• Ability to set goals, evaluate performance, and develop a high‑performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• Preferred experience in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, and peak vacation periods during November–December.
• At least 18 years of age.
• Legally authorized to work in the United States.

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

All Assistant General Managers must complete a 4‑day New Hire University (NHU) training program within 30 days of the start date. The course may include overnight travel at the company’s expense. Further online and computer‑based training will be required throughout employment.

Applicants will complete a pre‑hire assessment. If selected, a recruiter or hiring manager will contact the candidate to discuss the role.

We are an equal opportunity employer and celebrate our employees' differences in race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, and veteran status.