Tasting Room Associate

• Location:
  
  115 N Washington St, Newberg, OR 97132, United States
• Base Pay: $17.00 - $18.00 / Hour
• Job Category:
  Hospitality, Tasting Room
• Employee Type:
  Variable
• Manage Others:
  No

Established in 2019, Domaine Lumineux pays homage to founder Francis Ford Coppola’s fascination with science and the interplay between light and wine. Our wines are crafted from fruit grown in the renowned Dundee Hills of Oregon’s Willamette Valley, a region long celebrated for producing exceptional Pinot Noir since its earliest plantings in 1965.

Our tasting room, located in the heart of downtown Newberg, offers a welcoming, thoughtfully curated experience that brings together wine, film, music, and genuine hospitality.

Domaine Lumineux seeks energetic and enthusiastic candidates for variable positions within our Hospitality department. The primary functions of these positions are to promote the sales of wine and non-wine merchandise, enhance The Family Coppola’s company image and provide exceptional customer service, while cultivating a positive, safe, and inclusive environment for everyone.

All employees shall embrace the unique contributions based on the diverse backgrounds, ethnicities, cultures, experiences, and identities of each individual as we actively create and promote a company culture that is inclusive, welcoming, and supportive of all people.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

All employees shall follow safe practices according to the injury and illness Prevention Policy (IIPP), render every possible aid to safe operations, and report all unsafe conditions or practices immediately to any management employee or People Operations.

• Host experiences that educate guests on history, brands, vineyards, winemaking, and wines, ultimately leading to an engaging experience that creates brand loyalty, and wine sales.
• Create a memorable experience for all guests who enter the property through a high standard of customer service.
• Manage high volume wine and merchandise transactions.
• Build relationships with guests to maximize the sale of wine, merchandise and experiences.
• Engage in conversations with guests and provide them with a genuine and personable experience.
• Create opportunities to sell other events, services and experiences offered on the property.
• Present the benefits of the Academy program to guests, contributing to the growth of the wine club and obtaining goals.
• Work as a team with other associates to reach daily and monthly sales targets.
• Manage multiple groups at a time, keeping track of their tasting progress, and anticipating their needs.
• Monitor guests for intoxication and adhere to OLCC guidelines.
• Facilitate shipping to customers and meet all compliance and regulatory requirements of wine shipments.

• Ensure smooth daily operations; including effective and appropriate communication, successfully managing traffic flow throughout the day, and overseeing that guests are being engaged and entertained.
• Process transactions, stock wine, and assist guests with purchases.
• Perform opening and closing duties.
• Accurately process transactions on register system and properly handle cash.
• Follow all safety practices, trainings and proactively mitigate risks for both employees and guests.
• Maintain clean and organized environment and take part in housekeeping efforts.
• Prepare various food items boards to company standards and adhere to food safety guidelines.
• Support and embrace company policy.
• Pack and prepare member wine allocations.

N/A

• High school diploma or GED required.
• One to two years of retail, customer service or tasting room experience and/or training preferred; or equivalent combination of education and experience.

• Customer Service focused with a sincere desire to create a memorable guest…