Aftermarket Account Manager

## Aftermarket Account Manager Apply remote type:
Hybrid locations:
Oregon - Newberg Campus time type:
Full time posted on:
Posted 11 Days Agojob requisition :
JR102249

At A-dec, we do more than create the highest quality products and services for the dental industry; we strive to deliver a superior employment experience for each of our team members. With an environment that encourages and assists each person in developing to their highest potential, a career at A-dec is incredibly rewarding.## Overview The Aftermarket Account Manager plays a key role in supporting A-dec customers throughout the lifecycle of their equipment.

This centralized, campus-based role partners closely with dental practices to understand their needs and recommend solutions that ensure optimal equipment performance.  Working collaboratively across A-dec’s network of Territory Managers and authorized dealers, the Aftermarket Account Manager helps deliver a seamless customer experience, from identifying opportunities to coordinating quotes and orders, while contributing to long-term customer relationships and overall business growth.
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* JOB DUTIES AND RESPONSIBILITIES:

*** Drive aftermarket revenue growth by assisting customers plan for ongoing equipment maintenance needs, replacement parts and equipment, optimizing efficiency and functionality.
* Meet or exceed assigned aftermarket revenue and activity targets
* Manage a defined group of installed-based accounts, maintaining regular contact to support customer needs and identify aftermarket opportunities
* Remotely engage customers to understand their needs and recommend appropriate aftermarket solutions
* Review account history, equipment age, and usage patterns to prioritize outreach and identify replacement, upgrade, and accessory needs
* Maintain and actively manage account and opportunity information in CRM to support pipeline visibility, forecasting, and follow-through
* Prepare and manage quotes, coordinating with authorized dealers and internal teams to ensure timely and accurate ordering processing
* Partner with Territory Managers and dealers to stay aligned on account activity, customer needs, and follow-up actions
* Address customer questions or issues by coordinating with internal teams and ensure timely resolutions
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* QUALIFICATIONS:

**** Knowledge, Skills, and Abilities
*** Working knowledge of B2B sales and account management, preferably within a dealer or distributor model
* Ability to build trust with customers and partners through consistent follow-through and practical recommendations
* Strong communication skills with the ability to work across internal teams, Territory Managers, and dealers
* Comfortable using account data (CRM, purchase history) to prioritize activity and identify sales opportunities
* Ability to balance relationship management with a focus on achieving revenue and activity targets
* Sound judgment and ability to manage competing priorities in a structured, fast-paced environment
* Demonstrated ability to meet or exceed performance expectations in a sales and account management role, including managing pipeline and closing opportunities
** Education and Experience
*** Bachelor's degree in Business, Marketing, or equivalent experience in related field preferred
* 4-6 years of experience in account management, B2B sales, or customer-facing roles
* Proven experience managing a sales pipeline, prioritizing opportunities, and achieving or exceeding revenue targets
* Experience working with channel partners, distributors, or dealer networks preferred
* Proficient with CRM systems and sales analytics tools required
* Industry experience in Dental, Medical Devices, or Capital Equipment environments is a plus
** Disclaimer
* * This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not to be construed as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. A-dec reserves the right to assign job duties and days and hours of work based on factors such as workload requirements, staffing levels, and customer demands.
** Disclaimer
* * This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not to be construed as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. A-dec reserves the right to assign job duties and days and hours of work based on factors such as workload requirements, staffing levels, and customer demands.

At A-dec, we value our people and show it by prioritizing an inclusive culture, total well-being, and opportunities for learning and career advancement.
** A background check and screen for the illegal use of drugs is required.*
* * A-dec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color,…