Aftermarket Account Manager

Aftermarket Account Manager

At A-dec, we do more than create the highest quality products and services for the dental industry; we strive to deliver a superior employment experience for each of our team members. With an environment that encourages and assists each person in developing to their highest potential, a career at A-dec is incredibly rewarding.

The Aftermarket Account Manager plays a key role in supporting A-dec customers throughout the lifecycle of their equipment. This centralized, campus-based role partners closely with dental practices to understand their needs and recommend solutions that ensure optimal equipment performance. Working collaboratively across A-dec's network of Territory Managers and authorized dealers, the Aftermarket Account Manager helps deliver a seamless customer experience, from identifying opportunities to coordinating quotes and orders, while contributing to long-term customer relationships and overall business growth.

Job Duties and Responsibilities:

• Drive aftermarket revenue growth by assisting customers plan for ongoing equipment maintenance needs, replacement parts and equipment, optimizing efficiency and functionality.
• Meet or exceed assigned aftermarket revenue and activity targets
• Manage a defined group of installed-based accounts, maintaining regular contact to support customer needs and identify aftermarket opportunities
• Remotely engage customers to understand their needs and recommend appropriate aftermarket solutions
• Review account history, equipment age, and usage patterns to prioritize outreach and identify replacement, upgrade, and accessory needs
• Maintain and actively manage account and opportunity information in CRM to support pipeline visibility, forecasting, and follow-through
• Prepare and manage quotes, coordinating with authorized dealers and internal teams to ensure timely and accurate ordering processing
• Partner with Territory Managers and dealers to stay aligned on account activity, customer needs, and follow-up actions
• Address customer questions or issues by coordinating with internal teams and ensure timely resolutions

Qualifications:

Knowledge, Skills, and Abilities

• Working knowledge of B2B sales and account management, preferably within a dealer or distributor model
• Ability to build trust with customers and partners through consistent follow-through and practical recommendations
• Strong communication skills with the ability to work across internal teams, Territory Managers, and dealers
• Comfortable using account data (CRM, purchase history) to prioritize activity and identify sales opportunities
• Ability to balance relationship management with a focus on achieving revenue and activity targets
• Sound judgment and ability to manage competing priorities in a structured, fast-paced environment
• Demonstrated ability to meet or exceed performance expectations in a sales and account management role, including managing pipeline and closing opportunities

Education and Experience

• Bachelor's degree in Business, Marketing, or equivalent experience in related field preferred
• 4-6 years of experience in account management, B2B sales, or customer-facing roles
• Proven experience managing a sales pipeline, prioritizing opportunities, and achieving or exceeding revenue targets
• Experience working with channel partners, distributors, or dealer networks preferred
• Proficient with CRM systems and sales analytics tools required
• Industry experience in Dental, Medical Devices, or Capital Equipment environments is a plus

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not to be construed as a comprehensive inventory of all duties, responsibilities and qualifications…