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Head of Customer Success, Post-Sales

Job in Newburg, Jefferson County, Kentucky, USA
Listing for: Haier US Appliance Solutions, Inc.
Full Time position
Listed on 2026-07-25
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 150000 - 190000 USD Yearly USD 150000.00 190000.00 YEAR
Job Description & How to Apply Below
Position: Head of Customer Success, Post-Sales & Experience

GE Appliances, a Haier company, is seeking a Customer Success Leader to define and execute the post-sales strategy across HVAC, water heating, and water treatment products. This executive will unify Quality, Service, Support, Training, Warranty, and Parts into one seamless customer experience for residential, light commercial, and commercial customers.

You will lead a cross-functional team, drive KPIs, build a customer-first culture, and partner with Product, Sales, Operations, and Marketing to

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