Principal Field Quality Engineer

Principal Field Quality Engineer

Location:

USA, Louisville, KY

• Track and communicate overall product performance in the field by measuring concessions, damage, warranty, and insurance by subsystem/area.
• Analyze trends and work with Quality Subsystem Leaders (QSLs) to provide detailed data, parts, and units to understand root cause and corrective actions.
• Facilitate communication of customer concerns, issues, and trends to all functions, including the shop floor.
• Analyze SCR data daily and COQ data weekly;
  Escalate issues as necessary.
• Track issue resolution and verify effectiveness.
• Run and monitor data through hazard plots.
• Monitor calls after issue resolution to verify issues were resolved.
• Own field data collection, analysis, and communication to the QSL team.
• Own MCP for overall product quality including CAT, CUT, EOLA noise, etc.
• Develop and maintain procedures.
• Manage finished product audit process.
• Analyze data and communicate issues/trends to the QSL team.
• Develop and maintain case base reasoning for Save the Call.
• Own Save the Call performance, C , and call taker training to improve save rates; develop content for customer education videos and web-based information.
• Manage all Quality Holds from issuance to resolution; define and carry out timely execution, reconcile data between Quality Hold and Product Deployment systems, and communicate status weekly to Product Management, Distribution, and Quality.
• Define efficient quality rework procedures; coordinate resources, equipment, and execution of reworks; advise/recommend rework procedure, method, and required resources.
• Develop and gain approval of rework plans; coordinate execution of rework plans; coordinate actions/repairs in ADCs, containment in plant.
• Manage and drive continuous improvement to ADC rework costs; communicate results of implementation and verify results.
• Serve as key liaison for factory contact with Field Service Techs, TAG, and Customer Relations on product-related issues and assist in creation and implementation of Service Bulletins.

• High initiative, self-starter, proactive, dedicated, results-oriented, and a team player.
• Strong project management and analytical/problem‑solving skills with demonstrated ability to scope and analyze cross‑functional problems to generate/implement solutions.
• Advanced computer skills – high proficiency in Microsoft products (especially Excel) and ability to grasp new systems quickly.
• Solid verbal and written communication skills coupled with strong interpersonal skills.
• Proven ability to influence and drive change.
• Minimum of 7 years’ recent experience in a high-volume manufacturing/operations or quality role.
• Six Sigma training / Green Belt certification.
• Detailed knowledge of SAS warranty analytics tool.
• BS Technical degree or comparable experience required.
• Experience with GEA appliance product quality tools (SAS, hazard plots, Weibull/reliability curves, failure rates).

• Quality leadership experience.
• Knowledge of ISO 9001/2015 certification.
• Six Sigma Black Belt certification.
• Experience and training in lean manufacturing practices.
• Knowledge of highly automated appliances, automotive component or similar high‑volume, low‑mix manufacturing and assembly processes.

Travel to suppliers and other manufacturing and distribution locations as needed.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e‑mail to as