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Customer Operations Associate

Job in Newburgh, Orange County, New York, 12551, USA
Listing for: DraftKings
Full Time position
Listed on 2026-08-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 52000 - 70000 USD Yearly USD 52000.00 70000.00 YEAR
Job Description & How to Apply Below
Draft Kings is hiring a Customer Operations Associate to support our Casino customers within the Customer Service & Support team. In this role, you'll handle inbound inquiries via chat, email, and phone, resolve account and payment issues, and guide players through gameplay questions while ensuring compliance with gaming regulations. You will document interactions, escalate complex cases, and partner with risk and product teams to improve processes.

Draft Kings offers a collaborative, inclusive culture with opportunities for professional growth, exposure to cutting-edge technology, and competitive benefits in a dynamic, fast-paced environment.
Position Requirements
10+ Years work experience
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