Shift Manager Surveillance

Job Title

Essential Duties/

Core Competencies:

• Creates schedules to meet staffing objectives and overall coverage required by gaming regulations.
• Completes and reaches daily operations and department goals set by the company.
• Ensures all employees are adhering to company policies and procedures.
• Conducts, supervises and prepares reports relating to any incident that is reported.
• Advise and implement any and all changes passed down from director.
• Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
• Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
• Coordinates the day-to-day activities related to the surveillance of gaming, simulcast and cash-handling areas, including the audio-visual taping of count room operations.
• Maintains records on department activities and makes appropriate reports during assigned shift to ensure that adequate and accurate information and video of surveillance activities are kept for future access.
• Reviews tapes associated with all aspects of the operation.
• Reports all observed violations of gaming regulations to the Surveillance Director in order to adhere to and enforces all applicable NY State Lottery regulations and internal controls.
• Performs player evaluations while furthering knowledge of surveillance operations.
• Participates in any court actions relating to gaming violations in order to represent facts as obtained by department.
• Implements approved policies and procedures.
• Protects the company assets.
• Performs other tasks as assigned.
• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive.
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success.
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations.
• Demonstrates the initiative to present new ideas and perspective to create positive results.
• Exhibits respectful consideration of viewpoints, situations and others.
• Puts the guest at the forefront of every decision.
• Ability to remain organized in a pressure situation.
• Ability to input and access information into a computer.
• Skill in establishing and maintaining effective working relations with staff.
• Problem solving, administrative, multi-tasking, organization and prioritization skills.
• Strong communication skills.
• Knowledge of and enforcement of all gaming laws and regulations.
• Must have computer knowledge.

Work/Educational Experience

• Must be 18 years or older.
• Bachelor's Degree in related field preferred.
• Five (5) years' experience in the casino surveillance field.
• Three (3) years of management/supervisory experience in the gaming industry required.
• Must be able to obtain and maintain the appropriate license through the New York State Lottery.
• Knowledge of casino operations required.

Essential Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential…