Teller, Customer Service​/HelpDesk

Position: Teller Full-Time
SUMMARYConduct financial transactions between customers and/or non-customers and the Bank, handle routine inquiries and concerns, and maintain favorable customer and employee relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include those listed below; and, other duties may be assigned.

Follow customer service procedures to ensure they are met to the highest standard consistently.

Receive and process checking and savings account transactions; mortgage, consumer and commercial loan payments;
Mastercard/VISA transactions. Note and verify significant information as required by Bank policy/procedure. Ensure that Bank procedures are followed when performing transactions. Maintain favorable customer relations through proper handling of all collection and disbursement functions. Exercise discretion, judgment, and initiative regarding transaction problems and inquiries.

Maintain adequate working funds as required by Bank policy. Verify and balance assigned cash drawer daily with minimal cash variances. Assist in reconciling errors or discrepancies for self and other tellers.

Issue cashiers checks, travelers checks and money orders. Issue savings bonds and process the redemption of bonds at the Duncan Offices. Receive Treasury Tax and Loan payments.

Open night deposit vault logging the contents in log book, distributing the contents to proper individuals and processing all deposits and other transactions using dual control at all times.

Process incoming mail transactions per Bank procedures.

As needed, purchase working money supply from vault.

May prepare necessary forms for proper completion of Bank Secrecy Act requirement. Includes obtaining appropriate documentation from customer or non-customer.

Receive and answer questions on Bank transaction services and procedures, maintaining good customer relations at all times. Discuss routine problems related to checking and savings transactions or Bank services. Direct customers to appropriate employees for answers to only the most complex problems or inquiries. Refer difficult questions to the Teller Supervisor or Operations Supervisor.

Assist customers with entry to their safe deposit box, ensuring all bank procedures are followed in the process.

Balance ATM, replenish cash supply and ensure the ATM is in working order.

Count, wrap and bag coins. Count and verify currency to sell. Balance or assist in balancing the working fund. Accumulate mutilated currency to be shipped out Ensure prompt, efficient and courteous service in the renting of and granting access to safe deposit boxes and storage space by providing professional, pleasant greetings, making eye contact, smiling and addressing the customer by name.

Verify access authority against safe deposit contract for each access request, exercising prescribed controls. Check booth or conference room after each use.

Accept and process payments for new boxes, renewals, drilling fees and lost key fees.

Input safe deposit information to manual and computer system according to established procedures.

Receive and answer telephone inquiries from customers and internal staff regarding customer and bank related accounts. Assist Bank personnel with questions on the status of accounts, bank statements, charges, interest, etc., in an efficient, courteous manner providing positive employee relations.

Maintain confidentiality of customer account information. Follow established policies and procedures in responding to inquiries and requests.

Have ability to identify customers' financial services needs and cross-sell services to meet those needs. Advise customers on promotional items and services.

Thorough product knowledge.

Understanding of regulatory compliance.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

Annually, he/she must take 4 or more self-study and/or classroom courses, as assigned, and pass them with a minimum score of 85%. At least one of the modules of study must include the Bank Secrecy Act.

LANGUAGE SKILLSAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY to apply common sense understanding to carry out detailed but uninvolved written or oral…