Promotions Associate

Description

We are currently looking for a Full Time Promotions Associate to join our team located at Newcastle Casino.

Summary: Executes any/all on-site and off-site marketing functions related to promotions, to include but not limited to rule creation, cash and prize giveaways.

• Advertises promotions to facility patrons ensuring an aura for excitement in the facility utilizing handouts, microphone, and sound and light systems as needed.
• Promotes the Players Club card by informing patrons of card benefits to increase play and satisfaction with facility offerings.
• Develops promotional rules for submission using previous rules for similar promotions as a guide; uses creativity to make suggestions for new and exciting promotions; ensures rules are in accordance with the Chickasaw Nation Division of Commerce (CNDC) guidelines.
• Utilizes Casino Management System to determine promotional targets based on previous effective promotions.
• Determines patron eligibility by entering patron information in the Casino Management System. Actively utilizes appropriate systems (e.g., Bally's) to support and make recommendations.
• Submits funds request for entire department within facilities assigned and communicates appropriately with general manager(s) and department manager(s) to ensure a timely manner for when promotional cash can be received.
• Updates standard contract to include promotion specific information for submission to administration promotions department for final approval process for prizes.
• Contacts vendors to guarantee products and prizes are ordered and delivered to any/all requested departments, while ensuring that all gaming vendor promotions are within the CNDC guidelines.
• Updates facility management and player analysis with current and accurate information in regard to the status of all promotions within their respective facilities.
• Liaises between the Facility, Marketing and Share Services departments regarding promotional activity items in some facilities.
• Organizes and cleans assigned area(s).
• Provides first-class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency.
• Completes all training and development requirements and participates in continuing education opportunities.
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types.
• Maintains a clean, organized work area and ensures a safe environment.
• Maintains and promotes professionalism.
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics.
• Adheres to Chickasaw Nation dress code standards.
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area.
• Performs all other duties as assigned.

• Able to follow instructions, both written and oral.
• Able to adhere to all scheduling and attendance requirements.
• Must be creative and innovative.
• Must be able to exert analytical and critical thinking skill.
• Ability to handle difficult customers and situations.
• Must be detail-oriented.
• Honesty, truthfulness, reliability, accountability.
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines.
• Extensive knowledge of casino-based facility software and systems.
• Must be friendly with an outgoing personality.
• Works well within a team.
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management.
• Writes effective communications with team, departments, guests and management.

• Basic Computer skills.
• Intermediate skill using Excel for multiple purposes.
• Possesses and utilizes basic mathematics skills.
• Must be familiar with the Microsoft Office Suite of products.
• Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment).
• Accurately type 25 words per minute.
• Intermediate skill…