Passenger Assistant

Join to apply for the Passenger Assistant role at Kirklees Council

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.

Organisation: Kirklees

Directorate: Place

Service Area: Environmental Strategy & Climate Change

Hours: Minimum 10 hours

Number of Jobs: Numerous

Location(s): Across Kirklees

Position type: Permanent, Casual

Grade: Grade 5

Salary: £12.85 - £13.05 per hour

Advert Wording

The Passenger Travel Team provides essential support to children and young people with special educational needs and disabilities on their journey from home to schools across Kirklees. We see the service we provide as an extension to the children’s school experience and Passenger Assistants are vital in ensuring that each journey is safe and enjoyable for the children we support.

Passenger Assistants are responsible for delivering our high-quality transport service and we are seeking reliable and flexible people to become valued members of our team.

As a Passenger Assistant you will ensure exceptional service is given to the children and their families by helping the passengers with their needs during their travel to and from school. You must also assist drivers in contributing to a safe and efficient transport service.

You will need experience of caring for children, adults or working with people who have a disability. The children we support have different needs and excellent communication skills will be required to build rapport and support the children effectively, especially children who may become unsettled while using the transport.

You will be required to work on any route within Kirklees, you may also have to be transferred to an alternative route at short notice to meet the needs of the service. You may work on a one-to-one basis or be required to work with a small group of children.

School Transport typically operates between 7.15am-9.30am and 2.30pm-5.30pm in any one day. We aim to keep the children on transport for the minimum amount of time due to their additional needs.

For this role, there is a package of mandatory training that passenger assistants must complete. You must be willing to undertake all mandatory training.

For a full list of the role requirements please see the attached Job Profile.

• Friendly and supportive team environment
• Ongoing training and career development
• Excellent pension scheme
• A range of family friendly policies
• We offer a wide range of well-being initiatives including discounted KAL membership

“I really enjoy the variety and challenges of the job. Love getting to know the children and their families. The hours suit me really well as I can fit in my other work around the morning and afternoon shift.”

“It’s one of the most rewarding jobs I have had, what better satisfaction can you get knowing that you have helped shaped the life of a young person?”

Katy Atkinson is the manager for this role, please contact them on for an informal discussion, or if you need any more information.

This job is subject to a DBS check at the appropriate level, please refer to the Job Description/Profile. A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.

We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email:or phone: and ask for ‘Recruitment’.

We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.

Closing date: 30 June 2026, 11:55 PM

Important Information