Head Porter

Sodexo Newcastle Upon Tyne, England, United Kingdom

At Sodexo we know how important our entire team is, including those Back of House – consistently keeping our site running smoothly for our guests and colleagues. We have a fantastic opportunity for a Head Porter to join our prestigious team at Newcastle United Football Club.

Being the go-to person for our Porter team. Supervise contracted and casual Meetings & Events Porters in the execution of their duties, leading by example and ensuring maximum productivity, providing any necessary on the job training and identifying any developmental among the team to help improve the overall performance of the department.

We want you to bring your can‑do attitude, flexible approach, and your great reliability with you, when you join us. Don’t forget to bring your excellent attention to detail and exceptional communication skills too! Being a team player is important, but you’ll also need to be able to work well on your own. Previous experience in a similar role would be ideal, but if you have great people skills, we’d love to hear from you!

Sodexo embeds a strong Safety culture in everything we do. There’ll be company procedures to follow alongside our Health & Safety practices so it’s vital that you’ll champion this.

• To ensure the safe and secure storage of equipment and stock, including but not limited to furniture, catering equipment, cutlery, crockery, glassware and audio‑visual equipment.
• To ensure that all areas of the facility are maintained to an exceptional standard of cleanliness and appearance, with function suites and back of house areas cleared down following use and assisting with the cleaning of furniture and upholstery as required.
• Supervise contracted and casual Meetings & Events Porters in the execution of their duties, leading by example and ensuring maximum productivity, providing any necessary on the job training and identifying any developmental among the team to help improve the overall performance of the department.
• Setting of all function suites and match day hospitality areas as per event sheet and providing all necessary mis en place in the most efficient and productive way setting as far ahead as is practicable.
• Review business event sheets thoroughly to ensure all functions are suitably prepared for, that any special requests such as dance floors or AV equipment are met and any opportunities for enhanced customer service and sales are seized.
• Accept all deliveries in a safe and timely manner ensuring that all relevant paperwork is completed in line with company procedure.
• Ensure safe storage and transportation of all internal and external deliveries in line with company procedure.
• Assist in the polishing and preparation of cutlery, crockery and glassware as required in line with business demands.
• Assist with transportation and storage of cellar related deliveries as required in line with business demands.
• Ensure that all cleaning is conducted using the appropriate chemical agents and is only conducted by those that have been trained to complete these activities safely.
• Operate any relevant machinery as needed in accordance with completed training and manufacturer instructions.
• Safe disposal of all waste produced during setup or cleardown in accordance with Sodexo’s site‑specific Waste Management guidelines.
• Ensure that all corridors, working areas and fire exits and kept clear of all back of house equipment in accordance with all Sodexo fire related Health & Safety guidelines and Safe Systems of Work.
• Report any accidents, near misses and defective equipment upon discovery and in accordance with company policy ensuring that where possible hazardous situations are addressed immediately, or equipment is removed from circulation.
• Always ensure the security of all back of house and front of house areas by managing the security of keys, equipment and materials throughout the catering facility.
• To ensure that all work is carried out in a safe and manner, in accordance with all Sodexo company policies including the need to wear all role and task specific PPE as required.
• To attend all meetings…