Cluster Meeting & Events Manager Job Newcastle area,Newcastle upon Tyne England UK,Hospitality / Hotel / Catering

Location: Newcastle upon Tyne

Cluster Meetings & Events Manager, Malmaison & Hotel Du Vin Newcastle

Competitive Salary

Fixed Term contract

Newcastle

To work with the Head of M&E and Regional Events Manager to drive standards, processes, product and subsequently M&E revenues
To strategically manage meeting, private dining and wedding enquiries coming into the hotel, ensuring business is negotiated for the hotel that is deemed to be most suited for that opportunity and in line with their business needs
Monitor and track weekly enquiry levels and conversion rates for the hotel
To plan and manage the M&E team’s absences and holiday requests to ensure that M&E resources are available at all times within the hotel
To work with the Regional M&E Manager to set, manage and review the pricing for each hotel in regards to day delegate rates, room hire and minimum F&B spends and to be clearly communicated to the events teams
To develop and progress the skills and abilities of the M&E teams through personal development plans and training sessions to address key needs within the region
To drive occupancy and revenue from the meetings and events spaces within the hotels
To drive catering revenues in all areas within the hotels
To manage the locations M&E Offices according to the SOPs within the brand, ensuring adoption of best practice and passing the annual M&E Audit
Ensure the correct use of Opera Sales and Catering following the brand SOP for enquiry entry, enquiry handling, contract creation and function sheet creation
Ensure revenues are protected by making sure payments are collected in a timely manner including deposits and that credit checks are completed when necessary and communicated to the guest
To support the Region Director of Sales with client activities and needs, to optimise relationships and revenue production
To support the conversion of group enquiries via the CSO, within the agreed escalation threshold for your hotels
To support the weekly M&E forecast by making sure updates are made in Jedox on a weekly basis, with an analysis of performance against forecast and budget, providing an outlook for the weeks/months ahead. Providing a summary of actions and activities being undertaken to achieve goals
To achieve annual and quarterly KRAs, revenue targets and hotel budgets
To develop and maintain the respect of guests, staff and management
To create and drive teamwork within the regional events team by the hosting of regular team meetings either in person or via video conferencing

Key Areas of Responsibility Finance

To ensure the M&E operations meets and exceeds budgeted targets
To understand the construction of budgets and how to influence profit and loss results
To assist in the preparation of weekly M&E forecasts
To ensure deposit and payments for events and groups are secured and credit checks have been completed for customers requesting credit terms.
To maximise upselling opportunities, to drive increased F&B sales from all M&E bookings

Service & Product

Handle all enquiries to a high level including telephone calls, RFP via third party sites, direct emails and leads from
Handle all enquiries linked to meetings, private dining and weddings
Manage and handle enquires via third party sites and keeping profiles up to date including but not limited to, Venue Directory, C-Vent, , Star Cite, Tag Venues etc
Adhering to the Brand call handling guidelines and following up on all leads in a timely manner
To work with the groups desk to ensure group business is handled and secured
To ensure function sheets and key M&E bookings and results are shared with all relevant personnel through the weekly operations meeting and regular communication (daily briefings, e-mails, etc)
To ensure that the meeting rooms are set-up to the guest requirements, taking in to account equipment, room layout, food and beverage requirement, and health and safety
To evaluate performance and product on a regular basis in order to recognise opportunity for the future
To be a point of contact for M&E clients prior to and post event, to ensure satisfaction and support securing future business opportunities
To maintain levels of service that consistently exceeds the expectations of our…


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