Reservations Coordinator

As a Reservations Coordinator, your role will be to manage the day to day reservations sales activities, converting enquiries and updating new and existing reservations, to create positive guest experiences and to drive revenue growth in line with the hotel’s commercial strategies. Based in the Crowne Plaza Newcastle, you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.

What do we need from you? To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

• Respond to all telephone and email enquiries.
• Create new reservations and update billing information and special requests in OPERA PMS.
• Manage billing and payments.
• Build excellent relationships with regular bookers and agencies.
• Coordinate final details and rooming lists for group reservations.
• Take part in daily business reviews with the reservations and meeting & events sales teams to identify opportunities.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone "A Place to Grow." So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Crowne Plaza - Newcastle Stephenson Quarter Hawthorne Square, Forth Banks, Newcastle Upon Tyne, Tyne and Wear, NE1 3SA
, What's your passion? Whether you're into swimming, travelling or reading at Crowne Plaza we’re interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do. And we’re looking for more people like this to join our friendly and professional team.

Crowne Plaza Newcastle – Stephenson Quarter is a modern and stylish hotel located in the heart of Newcastle’s vibrant Stephenson Quarter. The hotel offers contemporary accommodations with sophisticated design elements, ensuring a comfortable and luxurious stay for guests. With its convenient location near popular attractions such as St. James' Park and the Metro Radio Arena, Crowne Plaza Newcastle – Stephenson Quarter is the ideal choice for both leisure and business travelers.

Guests can enjoy amenities such as a fitness centre, on‑site dining options, and versatile event spaces suitable for meetings and special occasions. Immerse yourself in the dynamic energy of Newcastle while experiencing the exceptional hospitality of Crowne Plaza Newcastle – Stephenson Quarter.

• Industry‑leading training and leadership development opportunities
• Hotel discounts portfolio wide – staff rates and up to 50% discount on food & beverage and spa
• Access to Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Free staff parking
• Mintago salary sacrifice