Guest Experience Manager

Job Advert

Role:
Guest Experience Manager (GXM)

Location:

Central London (Holborn)

Department:
Reception UK

Job type:
Permanent

Salary: £12.21 per hour

Pattern of work:
Monday to Thursday (08:30 - 16:30)

Closing Date: 11/03/2026

Job

We are looking for a proactive, polished, and personable Guest Experience Manager to lead the Front of House experience. You’ll be the sole ambassador of the building, setting the tone for a premium and professional space.

We are seeking an exceptional Guest Experience Manager to deliver a first‑class, hospitality‑led experience within a prestigious corporate office.

As the key Front of House professional, you will create outstanding first impressions, manage daily reception operations and build strong, trusted relationships with tenants, clients and stakeholders.

Reception UK (RUK) is an established reception and concierge service; we take great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service.

• Deliver a polished, welcoming and professional Front of House service
• Meet, greet and manage all visitors and incoming calls
• Coordinate meeting rooms, hospitality, refreshments and catering
• Maintain an immaculate reception and common areas
• Act as first point of contact for tenants, client representatives and visitors
• Support building operations including security, safety, compliance and contractors
• Monitor office supplies, maintenance and cleaning standards
• Manage access control, key fobs and visitor procedures
• Assist with Health & Safety records, incidents and reporting
• Produce tenant newsletters, social media posts and organise events/pop‑ups

• Experience in a similar role within luxury, corporate, hospitality or HNW environments
• Impeccable personal presentation and exceptional customer service skills
• Confident communicator with strong organisational abilities
  
  Proactive, calm under pressure and solutions‑focused
• Comfortable liaising with contractors and senior stakeholders
• Competent using Microsoft Office and digital platforms

RUK takes pride in offering benefits that promote health and wellbeing.

• Ride to Work Scheme
• Retail discounted shopping
• Employee Assistance Programme
• Credit Union
• Long Service Rewards
• Employee of the Month/Year

We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.

We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.