Guest Service Assistant - Hotel Reception

Job Overview

Hampton by Hilton Newcastle is recruiting a part‑time Hotel Reception / Guest Service Assistant.

Hours:

24 hours per week (mix of 8‑hr and 12‑hr shifts).

Shifts:

2 or 3 shifts per week (plus overtime opportunities). Salary: £13.00 per hour.

• Working across all departments of the hotel including reception, bar & kitchen.
• Checking guests in/out.
• Managing bills & payments.
• Helping guests & creating positive experiences.
• Prepare and serve food from a limited simple menu.
• Serving alcohol, soft drinks, hot drinks & snacks.
• Follow all food safety, licensing and health and safety policies to work safely.

• Great energy and a can‑do attitude.
• Great team player, and you love chatting with guests.
• Skilled multitasker who can balance hard work with great service.
• Clear communicator fluent in English (and other languages a plus!)

• Hotel reception or similar experience in the hospitality industry.
• Knowledge of hotel reservation systems.
• Knowledge of Food Safety & Licensing laws.

• Permanent contract with salary exceeding national living wage.
• Paid breaks for shifts that exceed 6 hours.
• Hilton Team Member Travel Program, discounted stays across Hilton hotels worldwide.
• Hilton University platform and FLOW for all training requirements.
• WeCare app – to support your mental, physical, social and financial wellbeing.
• BHN Extras! – bYond prepaid shopping card, discounted digital gift cards.
• Eye Care voucher scheme – free eye tests and help towards prescription glasses.