Night Auditor

Job Description

Main purpose:

• You must ensure that all Guest Registration Forms are filled out in full (to comply with the Prevention of Terrorism Act).
• Take ownership for the security and safety of the guests
• To have a good knowledge of the Hotel’s facilities
• Ensure that you have full understanding and tractability of all correspondence relating to bookings

Overview of duties

• Ensures guests have a smooth running stay at the hotel.
• Organises the customer welcome and care provided by your team
• Follows the night audit procedure comprehensively
• Works through the shift check list to ensure corridors are checked, newspapers delivered, breakfast lists amended and such like tasks are completed.
• Helps meet the department's quantitative and qualitative targets
• Implements brand and Group projects

Customer relations

• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
• Takes into account and anticipates guests' needs
• Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution

Essential

• To be flexible.
• Have a “can do” attitude.
• Able to work shifts.

Skills and Abilities

• Professional communication skills.
• Able to communicate with business and colleagues in person by telephone and in writing.
• Awareness of diversity issues and works in a positive non-discriminatory way.
• Ability to work independently.
• To have a thorough understanding of H&S regulations.
• Ability to build rapport quickly with Senior Management.
• Ability to solve problems within area of work knowledge.
• Able to work with a variety of tasks.
• Accurate and thorough approach.
• Worked in a similar environment.

Personal Qualities

• Must be punctual and reliable.
• Must be adaptable.
• Be self-motivated.

Experience/Qualifications

• First aid training.
• Intermediate food hygiene certificate.

Desirable

• NVQ in hospitality.
• O’Level/GCSE.

Live within a commutable distance to the hotel.

Due to the nature of the industry, flexibility in working hours is essential.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.