Night Auditor

The Sandman Signature Newcastle Hotel are looking to recruit a Night Auditor to join a fantastic team at the 4 star 170 bedroom establishment in Newcastle City Centre.

Are you a Night Owl? We are looking for a dynamic, highly flexible personality who strives to exceed customer expectations as well as having a willingness to learn and develop within the hospitality industry.

The hours of work are 32-40 hours per week, working four or five shifts over seven days, shift start and finish times are typically 22:45-07:15 and include weekends & bank holidays. Key responsibilities of this role include:

• To provide a warm, welcoming and friendly environment
• Management of guest arrivals and departures
• Cashiering duties
• To provide guests with information and assistance as required
• Reservations handling
• Telephone handling
• Luggage assistance
• Reconciliation of payments, revenue streams & closing of business date, and the completion of all other Night Audit procedures
• Assist the Night Manager with security and in emergency situations
• All other duties as directed

The ideal candidate:

• Always delivers exceptional customer service in a professional manner
• Is personable and presentable
• Works well both as part of a team and on own initiative, and with a good level of common sense
• Has a keen eye for detail with the ability to find, trace and correct anomalies
• Is highly reliable and very flexible with working patterns
• Has a strong willingness to learn and is keen to develop and progress within the hospitality industry

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

• 28 days holiday per annum Additional Holiday with length of service milestones
• Flexible schedule
• Pension
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• Referral Bonus starting at £250
• X3 complimentary nights stays to use in the UK, Ireland or North America
• Education & Skills Development Reimbursement program
• All Northland United Kingdom & Ireland team members are eligible for their brands specific perksin North America

You must be legally entitled to work in UK to apply.