Night Porter - Slieve Donard Hotel

At the foot of the Mourne Mountains, bordered by golden strands of beach and renowned Royal County Down Golf Club, sits Slieve Donard, a landmark of grand Victorian style beloved by families, golfers, and holidaymakers - it's a place where hospitality comes to life.

We exist to create unforgettable experiences for every guest, every time. Whether it’s a warm welcome, a smooth check-in/out, or helpful local advice, we take pride in the moments we help create.

At the core of everything we do are our
REACH People Values
:

• Respect
  — We treat every guest and colleague with kindness and dignity.
• Excellence
  — We go the extra mile in pursuit of outstanding service.
• Accountability
  — We take ownership of our actions and follow through on our promises.
• Cooperation
  — We work together as one team to deliver the best experience.
• Honesty
  — We act with integrity and transparency at all times.

How We Do It

We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

You’ll be the first point of contact for our guests during the late hours. You’ll deliver warm welcomes, smooth departures, and everything in between with professionalism and a genuine smile.

• The security of guests and the premises of the hotel
• Serving and assisting guests for the duration of the night
• Providing the highest standards of service to guests, ensuring all guests needs and expectations are met
• Ensuring you are aware of all hotel services and are proactive in the sale of these to guests
• Ensuring you handle, store and deliver guest luggage to the appropriate destination
• Ensuring the guest areas are maintained, cleaned and hoovered and left in a tidy manner
• Receiving payments for food and beverages
• Dealing with room services throughout the shift
• Ensuring all equipment and materials are used in a correct manner and reporting any issues immediately
• Maintaining security of stock areas at all times
• Dealing with guest concerns courteously and efficiently, reporting them to the Manager on duty
• Preparing set up for restaurant and conference and banqueting as required

We’re looking for friendly, confident team members who are passionate about delivering great guest service.

• A warm, welcoming personality and strong communication skills.
• Excellent organisational and multitasking abilities.
• A proactive and positive approach to guest interactions.
• A hands on approach.
• Previous experience in a similar role is a bonus, but not essential — full training will be provided.

We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:

• Uniform
• Meals whilst on duty
• Opportunities for training and career development
• Discounts on hotel stays and dining for you and your loved ones
• Exclusive shopping discounts via our benefits platform

We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.

Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.

Marine & Lawn Hotels & Resorts is a collection of unique, story-rich hotels located in some of the world’s most iconic destinations.