Bar Duty Manager

Location: Newcastle upon Tyne

Bar Duty Manager

Shearer's Bar Newcastle, St James' Park , Newcastle United Football Club NE1 4ST

£30,000pa + excellent benefits

40hrs pw 5/7 mainly evenings and weekends

free parking, free meals on duty

Job Introduction

At Sodexo Live!, we're passionate about creating unforgettable moments. From electric matchday atmospheres to world-class events, we deliver exceptional hospitality experiences at some of the UK's most prestigious venues.

We're now looking for an enthusiastic, customer-focused Bar Duty Managerto join the team at Shearer's Bar, one of Newcastle's most popular hospitality destinations within the iconic St. James' Park.

As Bar Duty Manager you'll play a key role in the day-to-day operation of the bar, ensuring guests receive exceptional service every time they visit. We're seeking a confident and energetic hospitality professional who enjoys leading from the front.

You'll be someone who loves hospitality, enjoys building great teams and takes pride in creating memorable guest experiences. You'll bring energy, positivity and a hands-on approach to every shift, helping us deliver service that's as passionate as the Newcastle supporters we welcome through our doors.

If you're a natural leader who thrives in a fast-paced environment, loves delivering outstanding customer service, and enjoys motivating a team to perform at their best, we'd love to hear from you.

What You'll Do:

Lead and inspire a team of bar staff and glass collectors
Support the management team in delivering outstanding customer experiences
Ensure the smooth running of busy matchdays, events and peak trading periods
Drive sales through effective upselling and product knowledge
Maintain high standards of cleanliness, presentation and compliance
Support staff training, development and onboarding
Manage stock control, deliveries and stock takes
Complete cash handling and till reconciliation procedures accurately
Champion health & safety, licensing and food safety standards
Lead by example to create a positive, engaging and high-performing team culture

For a full list of responsibilities please read the attached job description

What You Bring:

Previous supervisory experience within a bar, hospitality, leisure or licensed venue environment
Passion for delivering exceptional customer service
Strong leadership and team motivation skills
Excellent communication and interpersonal abilities
Experience working in a busy, customer-facing environment
Good understanding of licensing regulations and health & safety requirements
Ability to remain calm and organised under pressure
Flexibility to work evenings, weekends and event days

Desirable

Experience working within stadiums, arenas or other high-volume venues
Personal Licence Holder
Experience using POS systems
Knowledge of stock control and ordering processes
Event or large-scale hospitality experience

What we offer:

Working with Sodexo Live! is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

Unlimited access to an online platform offering mental health and wellbeing support.
Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
Money Insights and financial benefits via the Salary Finance Platform.
Save for your future by becoming a member of the Sodexo Retirement Plan
A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of…