Front Desk Leader: Guest Experience & Team Coaching
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-08-20
Listing for:
Soho House & Co.
Full Time
position Listed on 2026-08-20
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services, Hospitality & Tourism, Customer Service Rep
Job Description & How to Apply Below
Soho House & Co. in the United Kingdom is seeking a Head Receptionist to lead the front desk team, ensuring a seamless and high-standard service for hotel guests and members.
You will drive check-in/out, manage guest queries, and uphold the club's values in daily operations. Reporting to the management team, you will train staff, coordinate with housekeeping and concierge, monitor guest feedback, and maintain reservations accuracy using the PMS.
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