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Guest Experience Leader - Resort Operations
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-08-24
Listing for:
Chessington
Full Time
position Listed on 2026-08-24
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Resort/Retreat, Hotel Management
Job Description & How to Apply Below
Merlin Entertainments is seeking a guest experience leader to guide frontline teams across the resort, delivering exceptional guest service and maintaining safety standards. You will lead by example, coach colleagues, and resolve escalations while collaborating with multiple departments to sustain high service levels.
The role includes a monthly bonus based on guest satisfaction, staff discounts, Merlin Magic Pass, and hotel rate discounts.
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