Receptionist, Hospitality ​/ Hotel ​/ Catering

Dakota Hotel based in Newcastle are seekingan a genuine people person with strong administration skills for the role of Rec eptionist .

The gross annual salary is £27,000, plus incentives to earn more.

The role carries a permanent contract of a minimum of 37.5 hours per week. Usual shifts will be working any 5 days out of 7. This role will include working weekends.

• To carry out Rec eption duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
• Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests rec eive special attention and rec ognition.
• To have a comprehensive knowledge of the Front Office computer systems.
• Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required .
• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in di rec tions, delivering items to rooms.

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when youjoin our team include:

• Special discounts on stays and dining at any Dakota
• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Additional holiday day on the first anniversary of your employment
• Family-friendly flexible working options
• Meals on duty and uniforming
• Bonuses to recommend a friend to join our teamand every time you are mentioned on Trip Advisor
• Accredited, certified compliance training givenon employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Dakota Hotel based in Newcastle are seekingan a genuine people person with strong administration skills for the role of Rec eptionist .

The gross annual salary is £27,000, plus incentives to earn more.

The role carries a permanent contract of a minimum of 37.5 hours per week. Usual shifts will be working any 5 days out of 7. This role will include working weekends.

• To carry out Rec eption duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
• Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests rec eive special attention and rec ognition.
• To have a comprehensive knowledge of the Front Office computer systems.
• Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required .
• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in di rec tions, delivering items to rooms.

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when youjoin our team include:

• Special discounts on stays and dining at any Dakota
• Access to our Employee Assistance…