Casual Matchday Hospitality Room Manager

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we'll give you all you need to thrive. Because at Sodexo Live! We're so much more. Be part of something greater. This is an incredible opportunity to join our team at Sodexo Live! St James' Park, Newcastle United Football Club for season 2026/27.

Following on from our biggest season yet, we are looking to start the new upcoming season where we left off. With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

We are looking for customer focused individuals, who want to be a part of something greater. If this is you,

• Oversee the smooth operation of assigned hospitality rooms on matchdays and event days, ensuring a premium guest experience
• Lead and coordinate hospitality staff, ensuring clear communication, task allocation, and high service standards
• Ensure rooms are fully set up before guest arrival, including layout, table settings, stock, and presentation standards
• Welcome and liaise with guests, providing a professional and attentive point of contact throughout the event
• Monitor food and beverage service to ensure timely delivery, correct presentation, and guest satisfaction
• Work closely with kitchen, bar, and front-of-house teams to ensure seamless coordination of service
• Manage room flow, seating arrangements, and service timing in line with hospitality schedules
• Handle guest enquiries, requests, and complaints promptly and professionally
• Ensure all health & safety, food hygiene, allergen, and licensing regulations are followed at all times
• Oversee stock levels within hospitality rooms and request replenishment as needed
• Maintain cleanliness, organisation, and presentation standards throughout service
• Supervise till operations and ensure accurate billing procedures where applicable
• Support staff performance during service, providing guidance and on-the-spot problem solving
• Complete opening and closing duties, including setup checks, breakdown, and end-of-day reporting
• Maintain a calm, professional, and solution-focused approach in a fast-paced, high-pressure stadium environment
• Previous experience in hospitality supervision, room management, events, or premium food and beverage service
• Strong leadership skills with the ability to coordinate and motivate a team in a fast-paced environment
• Excellent customer service skills with confidence interacting with VIP, corporate, and hospitality guests
• Calm, professional, and solution-focused when handling pressure, complaints, or last-minute changes
• Strong organisational skills with the ability to manage multiple priorities during busy matchday operations
• Good understanding of food and beverage service standards, including fine dining or premium hospitality expectations
• Confident communicator, able to liaise effectively with kitchen, bar, and front-of-house teams
• High attention to detail with a strong focus on presentation, timing, and service quality
• Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large-scale events
• Proactive, hands-on approach with the ability to step in and support service where needed
• Experience managing guest relations and ensuring high levels of customer satisfaction
• Good knowledge of food hygiene, health & safety, allergen awareness, and licensing compliance
• Comfortable handling basic financial processes such as billing, tills, or stock reconciliation
• Able to work efficiently in a physically demanding, high-pressure stadium environment