Pool Host

Location: Seaham Hall, County Durham

Salary: £12.21 per hour plus share of service charge (approx. £2k perannum for employees working 40 hours a week)

Hours: 0-20hours per week (full-time), including weekends and bank holidays (part-time available), shift pattern will include a variety of shifts between
6.30am and 10.30pm including weekends & bank holidays.

Relationships: Reports to Spa Management

Perched proudlyon the County Durham coastline,
Seaham Hall
blends timeless elegance with a bold, modern spirit. Voted North of England Hotel ofthe Year 2023 by The Sunday Times, we are a five-star retreat known for our luxury, warmth, and distinctly Northern character.

• To becourteous and pleasant with guests at all times
• Ensure that the guest and member’s experience is comfortable and enjoyable during each visit
• Maintain standard operating spa procedures
• Tooperate the pool drinks service

• Ensure maximum cleanliness around facilities
• Seeto guest queries and demands in a professional manner
• To familiariseyourself with current members
• Toensure towel & robe removal from poolside in line with guest flow (toinclude robe pocket check)
• Ensure that magazines & online library are available for guest leisure
• To beable to handle guest feedback in the most professional manor and report toMOD when required
• Reportany maintenance issues to reception where necessary
• Ensure smooth operations within the spa by being proactive and working alongside fellow members of the Seaham Hall team
• Followand respect all company policies and procedures
• Abidewith all health and safety policies

• Minimumoneyear of experience in a customer-facing role (hospitality experience a bonus).
• A genuine passion for creating memorable guest experiences.
• Excellentcommunicationskills, attention to detail, and professional presentation.
• A team player with initiative and the ability to work independently.
• Reliable transport, given early starts and late finishes.
• Good health and well being
• Ability to communicate effectively
• To be reliable & dependable
• Happy caring nature
• A confident, friendly and welcoming personality
• A passion for excellent customer service and an eye for detail
• The ability to prioritise andwork well under pressure
• Great personal presentation and pride in your appearance

• Comprehensive induction and in-house training to support your growth.
• Be part of a multi-award-winning team,including:
• Gold Winner, North East England Tourism Awards (five consecutive years)
• Shortlisted for Visit England Small  Hotel of the Year 2025
• Gold Winner,Visit England Small  Hotel of the Year 2022
• North of England Hotel of theYear 2023–The Sunday Times
• 2025 Winner of Ethical,Responsible and Sustainable award at North East Hotels Association
• Access to wellnesprograms, charity events, and sustainability initiatives.
• Employee benefits, including recognition schemes and discounts on spa experiences.
• Stream access for financial wellbeingand flexibility.
• Up to 20% offgift vouchers andspa experiences.
• Free onsite parking and provided uniform.
• Monthly and annual
  
  Employee of the Month incentives.

Join a teamwhere every day offers the chance to create unforgettable moments — and where people are truly at the heart of everything we do.