Supervisor​/Duty Manager

About Adventure Leisure  Adventure Leisure isn't just another leisure operator; we're a powerhouse in the UK entertainment scene, driven by our

Purpose:

to create space to play and be together.
With iconic brands like Mulligans and Bunkers, we're redefining fun for people of all ages, backgrounds, and abilities, creating experiences that genuinely bring everyone together.
Guided by our Purpose, we're committed to delivering exceptional experiences across all our venues. Our Values underpin everything we do:
Fun:  Bring energy, contribute to team happiness, and create unforgettable moments of delight.
Ambition:  Strive for continuous improvement, take the positives from every situation, and be prepared to play, even when we don't always win.

Collaboration:

Communicate openly and work inclusively across teams and functions.
Trust:  Foster safe environments, act responsibly, and believe in one another.
We're growing fast, powered by bold plans and a shared passion for creating memorable, inclusive, and accessible experiences. From crazy golf and electro darts to shuffleboard and pool, we're continually evolving to make our spaces welcoming, exciting, and inspiring for everyone.
And we're only just getting started!
Join us on an exciting adventure , where play, connection, and competition come to life.

The Role:

Supervisor  As a Supervisor at Adventure Leisure, you'll play a vital role in shaping the energy, success, and overall performance of our [Venue Name]. Working closely with the General Manager, you'll help deliver exceptional guest experiences, ensuring every visit is memorable and every interaction exceeds expectations.
You'll confidently promote our retail, food, and beverage offerings, helping drive revenue while keeping the guest journey at the heart of everything you do.
Our people are at the heart of this role. You'll support, develop, and empower team members to thrive, creating a fun, positive, and high-performing environment. By nurturing talent and building confidence, you'll help create a motivated, engaged team that consistently delivers outstanding results.
With your determination, ambition, and commitment to excellence, you'll help lead the day-to-day operation of the venue, ensuring Adventure Leisure stands out as the area's go-to leisure destination for families, friends, and groups. You'll help create a place guests love to visit and a team is proud to represent.
Key Accountabilities  
1. Strategic Leadership   Champion a positive organisational culture that prioritises team development, engagement, and continuous improvement.
Stay informed about hospitality and leisure industry trends, identifying opportunities to improve performance, enhance the guest experience, and drive business growth.
2. Operations   Build and maintain positive relationships with guests and team members through a visible, hands-on presence across the venue.
Confidently open and close the venue independently, completing all required checklists and promptly reporting any issues, concerns, or hazards to maintain operational standards.
Regularly review and improve standard operating procedures to enhance guest satisfaction, operational efficiency, revenue, and profitability.
Support the achievement of a minimum 95% score in Food & Beverage and Health & Safety audits.
Support the management team in maintaining and protecting all venue assets, stock, equipment, and resources.
Assist in implementing and maintaining Health & Safety procedures in line with current legislation, ensuring they are clearly communicated, monitored, and regularly reviewed.
Prepare for, attend, and actively contribute to departmental and organisational meetings as required.
Deputise for the General Manager or Assistant General Manager when required.
3. People and Team Development   Lead and support team performance, recognising and rewarding high achievement while addressing underperformance through appropriate coaching and performance management.
Maintain regular, relevant, and timely communication across the team to ensure a clear understanding of company objectives, expectations, and performance.
Take an active role in recruitment, onboarding, and induction, supporting the wellbeing, engagement, and ongoing development of all team members.
Ensure recruitment processes are conducted ethically and in accordance with legal requirements, including clear communication of role expectations, comprehensive interview notes, Right to Work checks, and appropriate reference checks.
Conduct…