Leisure Club Manager

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty:Enjoy complimentary meals while at work.
• Uniform Provided
  :
  
  A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee Assistance Programme
  :
  
  Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development:Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development:Access to training programs to enhance your skills and advance your career.

Here’s what your journey with us entails:
Experience in managing or working within a leisure facility, gym or fitness environment is desirable. Experience working with swimming pools is an advantage but is not essential, as training can be provided.

• Oversee daily operations
  of the leisure club, ensuring smooth and efficient service.
• Manage and train reception staff
  , providing guidance and support to ensure high standards of customer service.
• Coordinate bookings and reservations
  for club activities and services.
• Handle guest inquiries and complaints
  professionally, resolving issues promptly.
• Monitor and maintain cleanliness
  and organization in all areas of the leisure club.
• Ensure compliance with safety and hygiene protocols
  to maintain a safe environment.
• Maintain accurate records
  of guest interactions, transactions, and staff performance.
• Assist with inventory management
  and ordering supplies as needed.
• Implement improvements based on guest feedback
  to enhance their experience.
• Collaborate with other departments
  to fulfil guest requests and ensure smooth operations.

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

• Education:
  
  High school diploma or G.E.D. equivalent.
• Related
  
  Work Experience:
  
  At least 1 year of related work experience in a customer service role.
• Supervisory
  
  Experience:
  
  Preferred.
• License or Certification:
  None required.

Join us and be part of a team that values excellence, sustainability, and career growth.

Compensation:
Competitive salary