Senior User Researcher

Job Description:

• Senior User Researcher - Public Sector
• Remote Working with occasional travel to Newcastle
• £450-£500 - Per a day Inside IR35
• 4 Months Initially

Help shape the future of digital public services. We are looking for a forward-thinking Senior User Researcher to drive the evolution of a digital programme.

As a Senior User Researcher, you will:

• Bring genuine experience in conducting user and field research to deeply understand user needs and real-world behaviors.
• Lead digital services through every stage of the Service Standard from Discovery and Alpha to Beta and Live leveraging your background in the public sector.
• Apply an empathetic, design-led mindset to research, focusing on genuine human experiences rather than rigid business analysis requirements.
• Work closely alongside Product Managers, Content Designers, and Interaction Designers to co-design and refine services.
• Lead collaborative analysis and synthesis sessions to turn complex research data into clear, compelling findings that build consensus and challenge team assumptions.
• Ensure services work for everyone by actively recruiting and involving diverse, representative user groups in your research.

What You'll Bring as a Senior User ...