IT Support Level 3 Apprenticeship - Spark EPoS

Help install and support service robots, solve technical issues and build practical skills with an experienced team.

• Join the robotics support team and learn to install, configure, maintain and troubleshoot service and cleaning robots.
• With experienced colleagues, develop practical IT, networking and customer-support skills through workshop activity, structured training and supervised customer-site visits.

• Learn robot mapping, navigation setup, route testing and environment calibration; use technical specifications and approved procedures
• Assist with site surveys to understand customer environments, workflows and installation requirements
• Prepare equipment for installations and help maintain stock records for robotic parts, consumables and replacement components
• Travel with the team to support installation, configuration and commissioning of cleaning and service robots
• Help configure charging stations, workstations, Android devices, relevant software and Wi-Fi connectivity
• Help investigate hardware, software and connectivity faults using structured diagnostics and testing; escalte issues outside your competence
• Support enquiries in person, by phone and through digital channels; record, prioritise and track issues against agreed service requirements
• Support customer onboarding, user training and go-live activity, explaining routine operation clearly and keeping customers updated
• Assist with planned maintenance, inspections, cleaning, firmware updates and basic component replacement after appropriate training
• Follow security and data-handling procedures, support authorised access changes, and document installations, service work, tests and incidents

• A practical interest in robotics, automation, electronics or IT, and a methodical approach to problem-solving
• Basic digital skills and an interest in Android devices, Wi-Fi, networking and connected equipment
• Clear communication, reliability, attention to detail and accurate record-keeping
• A willingness to learn, accept feedback, work in a team and take on routine tasks as competence grows
• Flexibility to attend customer sites and work safely in different environments

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

40 hours per week, 8.30am - 5pm

• Standard annual leave plus bank holidays
• Company pension scheme
• Professional development and funded training
• On-site parking

Successful completion may lead to an IT Support Technician, Robotics Support Technician or Field Robotics Support Engineer role, subject to performance and business requirements.

Spark Epos provide electronic point of sale, robotics and AI-enabled solutions for hospitality and service-sector customers. Their robotics team deploys and supports cleaning and service robots, helping businesses use automation in their daily operations.