Customer Service Lead

About Raymour and Flanigan

With Raymour and Flanigan, you’ll quickly learn that our core beliefs center on you. We believe that if we treat our associates well, they will treat our customers well. We continually ask you to think outside the box to raise the bar in our business, and we do the same for you! That’s why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry, including health benefits, a 401(k) with company match plus profit sharing, cross training, and an annual breakfast prepared by our owners.

We can’t wait to get to know you!

As a Customer Service Lead, you will play an important role in the lifecycle of every customer’s purchase. You will bridge the gap between the dream and the reality by assisting customers with scheduling deliveries, managing payments, and skillfully addressing customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

• Consistently provide genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi‑task within a fast‑paced service environment.
• Liaison between senior leadership and team members.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer’s concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

We are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to an inclusive, discrimination‑free workplace where associates are treated with respect and dignity. We do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information, or any other basis protected by law.

Raymour & Flanigan proudly supports a drug and smoke‑free work environment.