Guest Services Position

Position: Deerhurst Resort Guest Services Position
Become a Guest Services Agent at Deerhurst Resort and ensure every guest has a memorable experience. This position is critical in facilitating smooth arrivals, departures, and guest inquiries effectively.

You will play a vital role in providing emotional and logistical support to guests and homeowners alike. The ideal candidate possesses excellent communication skills and thrives in fast-paced settings, ensuring all service inquiries are handled correctly. Experience in hospitality and guest service is highly beneficial.

Key Responsibilities:

• Welcome and assist guests with professional courtesy

• Manage check-in and check-out procedures accurately

• Address guest questions and escalated service issues

• Implement electronic payment processes at checkpoints

• Collaborate with resort teams to uphold service quality

Requirements:

• Previous experience in guest services or hospitality preferred

• Outstanding customer service and interpersonal skills

• Ability to manage multiple tasks efficiently

• Knowledge of Opera Cloud PMS is a plus

• Availability for varied shifts, including evenings

Provide seamless support to guests while ensuring exceptional experiences at Deerhurst Resort.