Sales Operations Lead - Resales

• Key leadership role – streamline, optimise and elevate our re‑sales function
• Dynamic fast‑paced sales operations environment
• Comprehensive range of exceptional employee benefits

As a new role into our business and reporting to the National Sales Manager, we are seeking a proactive and people‑focused Sales Operations Lead, to streamline and elevate our re‑sales function. The position will ensure removal of operational barriers for our sales executives, lead a high‑performing team of sales assistants, to enable our re‑sales processes to run smoothly, efficiently, and consistently.

• Lead and coach a team of Sales Assistants, driving high performance and sound support for Sales Executives.
• Optimise sales operations by identifying process bottlenecks and ensuring smooth administration across settlements, financial approvals, and promotional workflows.
• Partner with Sales, Marketing, Settlements and Finance to ensure seamless coordination and timely, accurate information flow.
• Manage resource planning, team development, and cyclical people processes such as performance reviews and objective setting.
• Support the delivery of tactical sales and marketing initiatives across the business.
• Maintain effective financial oversight of promotional offers, approvals, and admin‑related spend.
• Champion health, safety and wellbeing within the team.

Along with solid experience in sales operations within a fast‑paced environment, proven leadership in coaching teams and managing workload distribution, you will also have the following:

• Strong understanding of sales processes, settlements, promotions, and financial workflows.
• Ability to collaborate cross‑functionally, solve problems proactively, and drive continuous improvement.
• Excellent communication, stakeholder engagement, and organisational skills.
• A customer‑first mindset and a calm, resourceful approach.

Established in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 7,200 New Zealanders. We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves. Metlifecare currently operates over 37 villages located around New Zealand and employs over 2,000 staff.

• 3 paid wellness days per annum
• 1 paid day of leave to celebrate your birthday each year
• Health Insurance – automatic cover free to all permanent staff
• 26 weeks of parental leave on full pay and 5 days paid leave for partners.
• Kiwisaver payments continued for those opted in over the age of 65 years
• Employee assistance programme (EAP)
• Refer a friend incentive of up to $1,500*
• Access to thousands of online training modules and courses from some of the world's leading learning specialists
• Education, Development and Training Support

Not sure if this role is for you but interested in what else Metlifecare has to offer? Then please visit our careers page  to see our other current vacancies.

Please note that Identification and work eligibility is required with your application.