Automotive Parts Advisor

Dealership: New Roads Subaru  Newmarket, a division of Open Road Auto Group

Department: Parts

We believe indoing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure,great people and relationships are at every turn with Open Road.

We are proudof our forward-thinking culture developed over 40 years of continuous improvement initiatives. Open Road is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 41 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

If you lovethe idea of joining an organization with unlimited possibilities to accelerate your career, then apply to Open Road and grow with us today!

• Opportunity to work with a variety of OEM BRANDS:
  Acura, Audi, BMW, Chevrolet Cadillac Buick GMC, Chrysler Dodge Jeep Ram, Honda, Jaguar, Land Rover, Lexus,Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota,Volkswagen
• Internal and External, Training & Development opportunities for skill development and growth
• Bepart of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Comprehensive Extended Health and Dental plan; tailored toward Associate wellness
• Recognition and Engagement Events!

• Handle parts requirements of customers through counter service and sales;
• Prepare detailed invoices and customer statements;
• Supplying parts quotes and sales to service, internal, retail, and wholesale clients;
• Assist with shipping as necessary;
• Supply service technicians with parts ordered through parts requisition forms;
• Answerphone calls on an ongoing basis;
• Maintain the inventory and cleanliness of the Parts Department;
• Verify receiving shipments by checking order against the packing list;
• Assistin keeping parts clean and shelf section area stocked and orderly;
• Follow-upon shortages and expedite through reporting to Parts Manager;
• Ensure accuracy in all transactions, inventory, and procedures;
• Workin partnership with department managers and employees to maximize store salesand in-store presence;
• When necessary, help in the delivery of parts to clients;
• Personal Protective Equipment (safety glasses and safety shoes) to be worn at all timeswhen necessary;
• Performs other duties as required

• Knowledge of PBS is considered anasset
• Minimum 2-year telephone-based customer service experience.
• Possess exceptionally strong telephone communications skills.
• To be a dealership/brand advocate promoting extraordinary customer service.
• Must be detail-oriented, thorough,and able to work independently.
• Is knowledgeable about dealership operations.
• Flexibility and adaptability.
• The desire for continuous professional growth and improvement.
• Problem-solving.
• Ability to work effectively and congenially with others in the department and the dealership.
• Ability and aptitude to establish rapport with customers over the telephone.

We are anequal opportunity employer that embraces diversity. We stand behind the growthof our associates to help them achieve their vision and goals.

This job posting is for an existing position within our organization, and we are actively seeking qualified candidates to fill this role. We prioritize transparency in our hiring practices and strive to provide applicants with clarity regarding each opportunity’s nature and purpose.

Open Road Autois committed to providing accessible employment practices that are incompliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants in advance, however, only those considered for an interview will be contacted.