National Account Manager

Job Details:

Job Location:

Corporate Office - Atlanta, GA 30339, National Account Manager

Location:

Remote

Company:
Uni Pro Food service / National Distribution Alliance

Team:
National Distribution Alliance — reports to the President of NDA

Travel:
Up to 15%, including overnight

• Own the relationship. Serve as the primary strategic point of contact for assigned customers and members, building trusted relationships from operational teams to executive leadership.
• Build the strategy. Develop account plans that connect customer, member, and NDA priorities — including growth opportunities, KPIs, risks, and action plans.
• Find the growth. Identify opportunities to expand relationships, increase program utilization, strengthen member engagement, and demonstrate the value NDA brings through products, services, and strategic initiatives.
• Make the numbers tell the story. Monitor account KPIs, analyze business performance, identify trends and gaps, and turn insights into actionable strategies that improve results, retention, satisfaction, and overall account health.
• Lead the conversation. Develop and deliver customer and member business reviews that move beyond reporting the numbers to explaining what they mean — and what should happen next.
• Drive strategic initiatives. Lead initiatives such as SKU rationalization, assortment optimization, program implementation, communication strategies, regional expansion, and other business priorities.
• Solve the complicated stuff. Manage contracts, renewals, compliance, relationship risks, and complex business issues. Identify challenges early and negotiate solutions that work for all parties.
• Connect the dots. Coordinate NDA departments, member distributors, customers, suppliers, and external partners to keep strategic priorities moving from idea to execution.
• Be the executive in the room. Prepare and deliver presentations, business reviews, reports, and recommendations that clearly communicate performance, opportunities, risks, and priorities.
• Own the customer experience. Partner with Customer Experience and internal teams to ensure proactive communication, timely issue resolution, and a consistent, high-value experience.

You become a trusted strategic partner to your customers and members.

Account plans aren’t sitting in a folder — they’re driving action.

KPIs aren’t just being reported — they’re being used to identify opportunities and improve performance.

Customer relationships are growing stronger.

Programs are being adopted and utilized.

Strategic initiatives are moving forward because you’ve brought the right people together.

And when a customer or member has a complex business challenge, you’re one of the first people they call.

The non-negotiables:

• A Bachelor’s degree or equivalent combination of education and experience, with at least 5 years of progressive experience in food service distribution, account management, sales, customer success, or an adjacent industry.
• Experience managing complex customer relationships and developing strategies that support retention and growth.
• Strong business acumen and the ability to analyze performance, KPIs, and customer needs and turn insights into action.
• Excellent verbal, written, presentation, interpersonal, negotiation, and collaboration skills.
• The ability to work effectively with stakeholders at all levels of an organization.
• Strong organization and follow-through, with the ability to manage multiple priorities and strategic initiatives.
• Proficiency with Microsoft Office, particularly Excel and PowerPoint, along with familiarity with CRM and business management systems.
• Willingness and ability to travel overnight up to 15%.

Extra gold stars for:

• 7+ years of relevant…