Insurance Customer Service Professional

Job Description

Join The Thompson Agency Group, a well-established firm known for its excellent customer service in the insurance industry. Situated in the heart of Newnan, Georgia, we are seeking a dynamic Insurance Customer Service Professional to bring positivity, enthusiasm, and expertise to our office. In this on-site role, you will be the friendly and reliable point of contact for our valued clients, offering personalized assistance and guidance on various insurance products.

As a crucial member of our team, you will ensure that each client interaction is pleasant and fulfilling, contributing to our reputation for outstanding service. We are looking for someone who is motivated, eager to learn, and appreciates the importance of building long-standing client relationships. If you are ready to be part of a supportive team where your contributions make a difference, this is the opportunity for you!

• Mon-Fri Schedule
• Hands on Training
• Career Growth Opportunities
• Appreciation Lunches
• Weekly Team Meetings
• Paid Holidays
• Home and Work Life Balance
• Monthly Bonus Opportunities
• Incentive Reward Trip Opportunities
• Team Outside Building Events
• Licensing Assistance Available
• Paid Time Off (PTO)

Customer Engagement:
Develop and maintain positive relationships with policyholders by addressing inquiries and providing solutions to any issues that may arise.

Policy Management:
Assist clients in understanding their insurance policies, making updates, and explaining any changes or policy modifications clearly.

Problem Resolution:
Effectively handle client complaints or issues, escalating them to the appropriate department when necessary to ensure a timely resolution.

Information Update:
Enter and update customer information accurately in the client management system to maintain an up-to-date database.

Client

Education:

Educate clients on various insurance products, assisting them in making informed decisions based on their unique needs.

Cross-department

Collaboration:

Work with other departments within the agency to facilitate client requests and improve overall customer satisfaction.

License PREFERRED, Willing to Train, must obtain within 60 days.

Experience:

A minimum of 2 years experience in a customer service role, preferably within the insurance industry.

Knowledge:
Familiar with insurance policies and terms.

Communication:
Excellent verbal and written communication skills.

Problem-Solving:
Strong analytical and problem-solving abilities.

Adaptability:
Ability to manage multiple tasks and adjust to changing priorities.

Technology:
Proficient with computer systems and standard office software.

Teamwork:
Strong ability to collaborate and work efficiently within a team.